Licensing Technical Support Officer

7 days ago

Hammersmith, United Kingdom Hammersmith & Fulham Council Full time

**Job Details**:
**Salary range**: £29,412 - £30,771 per annum

**Work location**: The Clockwork Building, 45 Beavor Lane, London, W6 9AR

**Hours per week**: 36

**Contract type**: Permanent

**Closing date**: 19 April 2024

About the role
At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.

We have an exciting opportunity for an enthusiastic and motivated Licensing Officer to join our team at Hammersmith and Fulham. This person will be expected to assist in all aspects of Licensing administration work carried out by the service.

**Some of the key duties of this role are as follows**:
1. Providing high quality, sound, timely and accurate professional/technical advice, guidance and information about any work matter, to customers, colleagues, members of the public, Elected Members (Councillors), Senior Managers, solicitors and other professionals in a clear format that is understandable and appropriate.

3. Providing business support service, e.g. opening and distributing post, document scanning/ archiving, first contact for enquiries/service requests, general administration, & IT Support.

4. Ensuring that team correspondence/enquiries are processed speedily, in agreed time limits.

5. Responding to requests for information virtually, in person, on the phone and in writing.

6. Dealing sensitively/courteously with residents, customers, traders, members of the public, etc.

7. Liaising with applicants, responsible authorities, Councillors, local residents, businesses, regulatory and other Council teams, teams and law enforcement partners, as appropriate.

9. Ensuring that all annual/renewal fees are invoiced on time via the Council's finance system.

**Other Knowledge and Skills**:
1. An interest and motivation to work within in a Regulatory/Law Enforcement setting.

2. A positive attitude towards teamwork; able to work as part of a team and at times independently.

3. Ability to communicate and present information clearly and concisely both verbal and written.

4. Good attention to detail; delivering high standards of customer care and quality services.

6. Ability to display sensitivity and maintain confidentiality.

7. Ability to work under pressure and prioritise/organise own workload and meet deadlines.

8. Local Authority Governance and processes - Knowledge and/or experience of this.

Please refer to the Role Profile for more information.

**Our People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Our commitment to you**:
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click HERE to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and

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