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Azure and Systems Support Officer

4 months ago

Hammersmith, United Kingdom Hammersmith & Fulham Council Full time

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Finance & Governance department, our ambition is to be 'ruthlessly financially efficient' in everything that we do, to ensure that our residents and services are receiving the best value for money whilst challenging old-fashioned thinking, unfairness and removing waste where possible.

We have started our journey into Azure and will complete our migration during 2023. With support from leading Microsoft partners we aim to take full advantage of the best of Azure. Join our small and growing team of friendly and supportive Azure and M365 engineers as we design, deploy and consolidate our new service. The role will suit someone who has all round experience within the Microsoft Technology Stack and is looking to build and develop expertise in Azure and M365.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the **Role Profile** for more information.

**Role Responsibilities**:
Provide prompt and effective technical support for the server / storage hardware and software infrastructure, including externally hosted and ‘cloud’ services, to users across the Council through resolution of incidents and service requests in line agreed service agreements, ensuring mínimal disruption / loss of service.

You will need to:

- Provide technical support for IaaS and PaaS instances hosted in the Cloud.
- Provide technical support to facilitate and execute the installation and maintenance of system software such as server operating systems, creation of virtual machines, M365 suite of products.
- Provide infrastructure maintenance and support services, either directly to users of the systems or to service delivery functions, in particular the Applications support service. Support typically includes investigation and resolution of issues and may also include performance monitoring. Issues may be resolved by providing advice or training to users.
- Help develop and maintain documentation associated with the service. Contribute towards the H&F Systems and M365 knowledgebase.
- Ensure that requests for support are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures, ensuring that users and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

**Emotional intelligence**

**Judgement and decision making**

**Negotiation**
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes understanding h