Student Recruitment and Admissions Officer

7 months ago

Hammersmith, United Kingdom Ealing, Hammersmith and West London College Full time

**Job Title**:Student Recruitment and Admissions Officer

**Department**:Student Recruitment and Admissions

**Reports to**:Student Recruitment and Admissions Manager

**Grade**:Scale 5

**Location**:Cross Campus

**Key Purpose**:
**Main Duties and Responsibilities**:

- To provide a comprehensive and impartial information, advice and guidance (IAG) service to all stakeholders including assessing and advising on course enquiries, interviews, enrolment and progression.
- To engage and respond efficiently and effectively to applicant’s queries offering guidance as appropriate.

To ensure that appointments for interviews, assessments and enrolments are arranged according the Service Level Agreement/KPIs. regularly liaising with relevant Curriculum departments about interviews, appointments and enrolments.
- To ensure the learner’s journey is supported, responsive and recorded to inform the Data sets i.e. Application conversions to Enrolment and on course including updating the Individual Learning Plans.
- To update and maintain electronic processes as required i.e. maintaining resources of the letters and forms as used within the department.
- To ensure up to date, accurate information and efficient working practices when dealing with customers of the department whilst maintaining effective “at a glance” filing systems to facilitate easy access to learner’s record information.
- To comply with GDPR and the college’s Safeguarding Policy when processing and using personal data with internal and external customers.
- To carry out a full fee assessment, enrolment and cashiering service, whilst ensuring an auditable, accurate, record keeping trail of all transactions in accordance with the agreed college processes i.e. reconciliation of monies for banking purposes.
- To be proactive in reversing negative situations, managing complaints and identifying and reporting risks.
- To develop and maintain evaluative mechanisms on the services provided.
- To support college applicant and enrolment events by providing information, advice and guidance.
- To provide cover for colleagues within the department as and when required.
- Staff will be required to work/travel to any of the colleges or designated places as directed by the management team.
- Occasional evening and weekend work is required to suit business needs.
- To undertake any other duties reasonably falling within the purview of the post.

**Method of Working**

The College expects all members of staff to work effectively as part of a team, or teams, supporting staff and students, improving lives through, education, training, skills and development and fostering social and economic success, in line with the College’s overall mission.

**Public Relations**

Considerable importance is attached to the public relations aspect of all work undertaken by Ealing, Hammersmith & West London College staff. It is a prime objective therefore, that all staff will at all times project to the public the image of the College as being keen to assist wherever possible, and committed to the highest standards of delivery and service.

**Equality and Diversity**

West London College regards the promotion, embedding and effective implementation of the College Equality and Diversity Policy as a shared fundamental responsibility for all colleagues.

**Safeguarding**

West London College is committed to safeguarding and prioritising the welfare of children, young people and vulnerable adults and expects all staff to share this commitment at work.

**Job Types**: Full-time, Fixed term contract

**Salary**: £28,024.00-£30,252.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Student Recruitment and Admissions: 1 year (preferred)

**Language**:

- English (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: PRF-0263

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