Estates Operative

**Job Advert**:
**Job Role**: Estates Operative (Ref 542)

**Location**: Torquay, Devon

**Salary**:£17,880.72 per annum plus benefits.

**Hours**:Tuesday, Wednesday and Thursday 8.30am-8pm (33 hours per week)

**The job role**
- Provide a high standard of service to the site and our customers.
- Handle all external and internal calls to the porter’s desk in the correct manner.
- Maintain a diary and log all events as directed by the Estate Manager
- Ensure the development and its buildings and common areas are professionally cleaned, well presented and maintained.
- Ensure completion of all health & safety, resident checks and routine duties as per the check sheets.
- Comply with H&S procedures, potential issues identified / reported.
- To carry out deep cleaning as and when requested.
- Report any maintenance issues that may arise to the Estate manager and remedy them upon instruction.
- To deliver a high standard of service when serving in the Country Club, Bistro & lounge. Liaise with Residents & Guests on Events & Club Activities.
- Interact and assist with residents and visitors in a professional and friendly manner and relay information to the Estate Manager
- Carry out weekly fire alarm tests
- To follow COSHH regulations when using chemicals, record all stock, and report to the Estate Manager stock levels & requirements.

**Skills & Experience**
- **Customer service** - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
- **Communication**:

- a natural communicator, with the ability to resolve issues and complaints effectively
- **Health & Safety** - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
- **Organisation** - organised, methodical and experience of keeping accurate records
- **Personal**:

- an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

**Who are we?**

FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.

**Why choose us?**

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

**What’s next?