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Parts Advisor

4 months ago


Cardiff, United Kingdom Sinclair Group Full time

Are you organised, a good communicator and have the ability to provide good customer service?

Our Mercedes Benz of Swansea dealership is currently recruiting a Parts & Accessory Advisor, with practical knowledge of motor vehicles, to work within our busy Parts team.

*
Job Title: *Parts Advisor

**Location**:Mercedes Benz of Swansea
**Contract Type**:Permanent / Full-time
**Hours of work**:40 hours a week working between the hours of 8:00am to 6:00pm Monday to Friday and Saturday morning on a rota paid as overtime.
**Position Pays**:£25,400 per annum OTE
*
The Opportunity: *
Sinclair Group Parts Advisors play a vital role in the daily running of our Parts departments, communicating effectively between customers and staff and making sure that the right parts are found for the job. There will be some driving duties including delivering of parts to various trade customers.

*
You will be responsible for: *
- Working with our customers, both retail and trade, meeting their requirements and giving advice on additional parts and services.
- Matching orders against stock items and sourcing parts, while offering competitive prices.
- Working as a team and independently to reach set goals and KPIs.
- Delivering fantastic customer service while remaining efficient and focused on your tasks.
- Incoming and outgoing call handling, face-to-face transactions and IT-based communications.
- Managing goods in and out.
- Working with suppliers, placing orders or returns and processing paperwork accurately.

*
More about you: *
To be successful in this role you will need to display:

- High standards of self-discipline and organisation.
- Team working skills - ability to work in a team to achieve goals.
- Communication skills - shows ability to interact with others in an enthusiastic and amiable manner.
- Customer facing skills - previous experience of interaction with customers.
- Computer literate - basic keyboard and PC knowledge.
- Appearance and attitude - courteous, tidy and positive outlook.
- Must have a clean driving licence

*
What’s in it for you?*
- 30 days annual leave including bank holidays (pro rata) which increases with length of service
- Birthday day off
- Contributory Pension Scheme
- Staff discounted parts and servicing plus a free MOT every year
- Recognition of length of service at 5,10,20,30 & 40 years anniversary
- Life Assurance (death in service benefit) *
- Staff Car Scheme*
- Colleague Referral Scheme / Customer Referral Schemes
- Cycle to Work Scheme
- Employee Assistance programme with access to a 24/7 helpline
- Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
- Development opportunities within the Sinclair Group
- Free on-site parking

**Job Type**: Permanent

**Salary**: £25,400.00 per year