Workflow Coordinator

2 weeks ago

StokeonTrent, United Kingdom ISS Facility Services Full time

**Workflow Coordinator (Out of Hours)**

**Stoke on Trent**

Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

As Workflow Coordinator, you will be responsible for the process and logging of calls received from the Client and the accurate translation of contractual and operational demands, ensuring the Helpdesk function exceeds client expectations.

**Key Responsibilities**_**_
- Responsibilities include the process and logging of client calls regarding sites and the accurate translation of these calls into engineering or FM solutions
- Identification of the most appropriate solution to the client request within the contractual process
- Build relationships with client and account delivery team
- Management and updating of associated software and programs (e.g. Maximo)
- General administration duties
- Provide a professional and articulate helpdesk solution to the client
- Support the account delivery team from an administrative perspective
- Escalate any identified issues to line management and seek advice when needed
- Work within given guidelines and company processes and procedures
- Familiarisation with relevant customers’ environments and contractual requirements

**Professional and personal competencies/qualifications**_**_
- Previous experience in a customer service, contact centre or administrative role
- Call handling experience
- Proficient in Microsoft Office programmes.
- Excellent communication skills
- Computer experience, MS Excel Experience
- Evidence of working within a team, supporting and working with others to reach organisational goals
- Organised with good planning ability, to organise / schedule events and activities
- Capability to understand and analyse statistical data.
- Calm and Compassionate

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 105113

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