Guerlain Beauty Consultant

7 months ago

London, United Kingdom Guerlain Full time

Welcome to a world of exploration

For 190 years, Guerlain has been exploring, Guerlain innovates, Guerlain sublime. In Perfume, Skincare and Make-up. Teams are driven by creativity, audacity and a culture of "why not". Explorers by Nature, who preserve, develop and transmit our unique heritage. Rich talents in terms of diversity and committed to reconciling luxury and sustainable development, in the name of the beauty of our customers, our products and the planet.

**Job Description : Beauty Consultant**

**Main Responsibilities**

As an ambassador for our Maison, you embody and transmit Guerlain's values to your customers. Under the responsibility of the Account Manager and their Assistant Managers, you will ensure the development of your sales while guaranteeing the excellence of our customer service.

**Customer service**:
You put the relationship and the customer experience at the heart of all your actions and you commit to:

- Provide your customers with a unique experience by creating a sincere bond: a warm welcome, building trust, mutual discovery, embodying the "Guerlain promise".
- Develop a unique customer experience and irreproachable service: active listening to needs, adapted and personalized services and proposals, (make-up, skincare and perfume consultation) storytelling.
- Develop a regular clientele and develop local and international clientele by using the different tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
- Be part of the results of your store's customer satisfaction questionnaire and propose action plans.

**Sales Development**:

- Ensure the achievement and follow-up of the objectives set both individually and collectively.

To be a committed and responsible actor within your team and our Maison:

- To embody Guerlain's values.
- Foster and develop team spirit.
- Participate, animate and share during briefings.
- Proactively contribute to the overall running and harmony of the counter, by respecting Retail Excellence and the sales procedures set by the Counter Management (checkout, point of sale management, merchandising, stock, etc.).
- Respect the grooming (uniform, make-up, hairdressing, manicure).

**Profile**

**Hard skills**:
You have an innate sense of customer service and excellent interpersonal skills and have a taste for challenges and sales.
- Result orientation
- Sense of service in a luxury environment
- Ability to listen and advise

**Soft skills**:

- Dynamic and empathetic
- Team spirit
- Respect of confidentiality

**Renumeration -Benefits**

We value diversity of thought and people. You’ll have the opportunity to learn new skills through our unique training and development programmes, as well as receiving a competitive salary package and excellent benefits, including amasing productivity recognition incentives and brand discounts

**Benefits**:

- Additional leave
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- London, W1A 1AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- beauty sales: 3 years (preferred)

Work Location: In person

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