Client Care Coordinator

5 months ago

Burnley, United Kingdom Sell UK Property Ltd Full time

**Job Title: Client Care Coordinator**

**Location**: Burnley, Lancashire (Head Office)
**Salary: £24,000 + Bonus (OTE Circa £27,000)**
**Hours**: 40 Hours Per Week
**PQE**: 2 years' experience in an administrative role

**About Us**: Part of a dynamic group, our Company specialises in all aspects of property purchase and management. With a growing portfolio of over 2000 properties and offices in Burnley and Middlesbrough, we provide a client-centred service from acquisition to management and resale of properties. We operate a comprehensive in-house service with departments ranging from Property Surveyance and Renovation through to Sales & Marketing. Featured five times on BBC’s "Homes Under the Hammer," our growth and innovation continue to thrive.

**The Role**: Join us as a Client Care Coordinator, where your role will be crucial in managing client communications and facilitating client-focused activities. In addition to your primary responsibilities, you will also undertake tasks under the title of 'Legal Coordinator’ internally, particularly when handling administrative duties related to property legalities. This dual-title approach is designed to streamline interactions and enhance understanding with both clients and our internal teams.

You will undergo training, and work within a fantastic team to build up your knowledge. You do NOT need to have any prior experience in the property/legal industry.

**Our Core Values**:

- **Teamwork & Collaboration**: We work together in a coordinated and cooperative manner, enhancing productivity, creativity, problem-solving, and overall performance.
- **Ownership & Accountability**: We take full responsibility for our actions and decisions, understanding their impact on our organisation’s success.
- **Customer Focused**: Our approach is centred around building strong, lasting relationships with our clients, striving to exceed their expectations.
- **Integrity, Honesty & Trust**: We uphold a culture of credibility and ethical conduct, fostering a trustworthy environment.
- **Hard Work**: Our success is built on consistent, dedicated effort, with a commitment to overcoming challenges and achieving excellence.

**Key Responsibilities**:

- **Client Interaction**: Engage with new and existing clients, assisting them through property purchases and inquiries.
- **Marketing Admin**: Create and update property brochures and marketing materials.
- **Legal Admin**: Support the completion of property purchases, registrations, and sales, ensuring seamless collaboration with clients and across departments.

**What We Look For**:

- A team player - someone who will gel seamlessly with our 'family' and embody our core values, contributing positively to our team dynamics.
- Strong administrative background with at least 2 years of experience.
- Excellent communication and organisational skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Ability to multitask and maintain attention to detail.

**Benefits**:

- Company pension
- Flexible schedule
- Bonus
- Private medical insurance
- Free pay day lunch once a month
- Regular ‘treat days’ within teams
- Support, training & professional development
- Regular 1-1 reviews with manager to discuss career progression
- Free Parking on site.
- 32 Days Holiday
- On Site Canteen
- Working in a long, established and reputable business

**Our Group/Partner Companies comprises these main Companies**:
Pay: From £24,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Administrative: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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