Security Customer Service Ambassador

2 weeks ago


Rotherham, United Kingdom Bidvest Noonan Full time

**Location: Rotherham - S60**
**Shift Pattern: 5 days in 7, 8-12 hour per shift average 40 hrs**

A fantastic opportunity has arisen within Bidvest Noonan for Security officers, who will work at our client’s premises within Rotherham.

You must be able to demonstrate and deliver high quality guarding and excellent customer service to both our clients and service users.

We require Officers to be SIA licenced - **Security Guarding/Door Supervision**

The security officer is required to provide an efficient, effective and professional security service.

**DUTIES AS SECURITY OFFICER**
- To provide a professional service and ensure total customer satisfaction
- Dealing with conflict and diffusing situations, restraining, escorting of individuals from areas if requested and adhering to SIA policy and SYPTE Hands off Policy
- Dealing with emergencies and liaising with Emergency Services if necessary
- Continual monitoring of the internal areas and external areas of site
- Patrol as instructed and serve as a general security presence and as a visible deterrent
- Detect and report suspicious activities
- Regular Health & Safety checks of all areas
- To provide an open and consistent communication interface between the Client and Management
- To be fully aware of all emergency and evacuation procedures
- To administer First Aid as per training and legislation
- To be able to complete basic Fire Fighting and Fire prevention procedures
- The officer must ensure all training from the client and Bidvest Noonan are completed and adhered to while on duty

**SECURITY OFFICER JOB ROLE REQUIREMENTS**
- A valid SIA licence
- CCTV licence desirable
- Lead by example and have a ‘Can-Do’ attitude
- Proudly deliver service every day, responding to customer needs in a timely, professional, helpful and courteous manner, regardless of customer attitude
- Build strong and professional relationships with our customers and clients, to ensure that they view Noonan as professionals and experts at service delivery who they can trust to deliver the service consistently in a cost-effective manner
- Acknowledge our customers in a polite and professional manner and recognise regular customers by name so that our individual customers feel valued
- Act with honesty, integrity and treat our customers the way you want to be treated
- Make sure you understand our Standards in the site specification and Assignment Instructions and adhere to these

**SECURITY OFFICER BENEFITS**:

- Full uniform supplied
- Paid holidays
- Pension plan
- On-going training
- Progression opportunities
- WRKIT Employee Benefits Platform which give you access to savings at big retailers via
- Discounts/Cash back and Shopping Cards
- HSF - a health cash plan and personal accident benefit with added services

**Job Types**: Full-time, Permanent

**Salary**: £9.90 per hour

Schedule:

- 12 hour shift
- 8 hour shift

**Experience**:

- security: 1 year (required)

Licence/Certification:

- SIA (required)



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