Customer Service Executive

3 weeks ago

Shrewsbury, United Kingdom Acorn Waste Management Ltd Full time

We are a busy Waste Management Company based in Upton Magna, Shrewsbury looking to hire an experienced Customer Service Executive to join our busy Customer Services Team.

You will also be asked to respond promptly to customer enquiries, provide quotations and place / process orders. You must have the ability to stay calm and work well under pressure whilst maintaining a positive, empathetic and professional attitude toward customers at all times. You must have excellent communication skills that allow you to inform, help and advise client’s clearly and to liaise effectively at all levels.

**You will be responsible for**:

- Build and nurture relationships effectively with new and prospective clients to provide appropriate/ alternative waste management solutions
- Identify customers needs by obtaining as much accurate information as possible to enable the procurement team to obtain the best rates in the first instance
- Process enquiries promptly in line with the company’s KPI’s with attention to detail
- Accept orders and follow through with bookings ensuring all information provided is checked and relayed to the service provider
- Liaise with service providers regarding bookings, issues, eta’s
- Confirm all bookings to clients
- Take ownership and resolve queries and complaints
- Advising clients on suitable / innovative service solutions.
- Updating our bespoke CRM, keeping records of customer interactions, transactions, comments and any complaints.
- Analysing reports to identify outstanding movements and update system
- Communicating and coordinating with colleagues as necessary in order to resolve any service / accounting issues.
- Ensuring customer satisfaction and providing professional customer support.

**You will also be required to**:

- Build sustainable relationships of trust through open and interactive communication.
- Go the extra mile to engage clients.
- Ensure that sufficient / detailed information is obtained to allow completion of client’s request.

**Skills and Experience**:

- Proficiency in English.
- Ability to work as part of a cross-functional team.
- Good working knowledge of IT systems
- Hands-on experience with CRM software is an advantage but not essential.
- Confidence, patience, politeness, tact and diplomacy, when dealing with diverse situations.
- Listening skills, to understand and convey exactly what clients require.
- Experience in the waste management sector is highly desirable.
- Attention to detail so as to ensure that data is entered concisely and correctly in order to prevent inaccurate information being passed internally and externally.

Position is full time based on 40-hour week with a requirement of one Saturday morning in four after initial training.

Salary and Holidays will be discussed at interview stage

Please note that you will need to be able to drive as we are in a rural area and public transport is limited.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

  • Customer Service Advisor

    4 weeks ago

    Shrewsbury, United Kingdom Radius Payment Solutions Full time

    **We’re Growing our Team at Radius!** **Please note - we are unable to offer remote/hybrid working or sponsorship for this position** **Salary**:Salary available upon request **Location**: Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6FG **Working Hours**: Monday - Friday (8:30am - 5:00pm) **Job Purpose** We are seeking a Customer Service...

  • Customer Service

    1 month ago

    Shrewsbury, United Kingdom Fish Heads Full time

    Fish Heads is a thriving fish and chip food truck with a passion for delivering mouthwatering dishes and unforgettable experiences. As we enter our third year of serving the finest fish and chips across Shropshire and beyond, we are seeking a dedicated Customer Service and Sales Representative to join our dynamic team. Are you a people person with a love...

  • Customer Service Advisor

    4 weeks ago

    Shrewsbury, United Kingdom BMW Group Retail Full time

    Rybrook Shrewsbury is looking for a Customer Service Advisor. **Your role** We have an exciting opportunity for a Customer Service Advisor to join our busy BMW Centre in Shrewsbury You will manage all contact from our day-to-day service customers by ensuring all service department requests, concerns or issues are dealt with whilst providing outstanding...

  • Customer Service Administrator

    1 month ago

    Shrewsbury, United Kingdom Maxpack Full time

    Maxpack is a leading provider of packaging supplies in the UK. We deliver environmentally sustainable industrial packaging products, customisation, systems and multi-site stock management for the manufacturing, distribution and fulfilment sectors. Protecting Your Production has always been at the heart of the Maxpack name. Today, we continue to evolve our...

  • Car Sales Executive

    1 week ago

    Shrewsbury, United Kingdom CareerBliss Full time

    Hawkfield Recruitment is working with a Main Dealership that is looking to add a Car Sales Executive to their Dealership based in Shrewsbury.As a Car Sales Executive working for this Dealership, you will be responsible for maintaining its excellent reputation by delivering unrivaled customer service. You will be the face of the business, engaging with...

  • Car Sales Executive

    1 week ago

    Shrewsbury, United Kingdom Hawkfield Recruitment ltd Full time

    Hawkfield Recruitment is working with a Main Dealership that is looking to add a Car Sales Executive to their Dealership based in Shrewsbury.As a Car Sales Executive working for this Dealership, you will be responsible for maintaining its excellent reputation by delivering unrivaled customer service. You will be the face of the business, engaging with...

  • Sales Executive

    23 hours ago

    Shrewsbury, United Kingdom Sales Talent Connect Full time

    Field Sales Executive£24k Basic Salary - Company car + Fuel card - £51k OTE£29k Basic Salary - No Company car + Business Miles (0.45p) - £51k OTEDescriptionField Sales Executive B2CCompany OverviewWe're on a mission to revolutionize home broadband in the UK with cutting-edge fiber technology. Our team, with decades of experience in telecoms, is driving...

  • Car Sales Executive

    2 weeks ago

    Shrewsbury, United Kingdom Hawkfield Recruitment ltd Full time

    Hawkfield Recruitment is working with a Main Dealership that is looking to add a Car Sales Executive to their Dealership based in Shrewsbury.As a Car Sales Executive working for this Dealership, you will be responsible for maintaining its excellent reputation by delivering unrivaled customer service. You will be the face of the business, engaging with...

  • Car Sales Executive

    1 week ago

    Shrewsbury, United Kingdom Hawkfield Recruitment ltd Full time

    Hawkfield Recruitment is working with a Main Dealership that is looking to add a Car Sales Executive to their Dealership based in Shrewsbury.If your skills, experience, and qualifications match those in this job overview, do not delay your application.As a Car Sales Executive working for this Dealership, you will be responsible for maintaining its excellent...

  • Car Sales Executive

    1 week ago

    Shrewsbury, United Kingdom Hawkfield Recruitment ltd Full time

    Hawkfield Recruitment is working with a Main Dealership that is looking to add a Car Sales Executive to their Dealership based in Shrewsbury.If your skills, experience, and qualifications match those in this job overview, do not delay your application.As a Car Sales Executive working for this Dealership, you will be responsible for maintaining its excellent...

  • Sales Executive

    1 day ago

    Shrewsbury, United Kingdom Sales Talent Connect Full time

    Field Sales Executive£24k Basic Salary - Company car + Fuel card - £51k OTE£29k Basic Salary - No Company car + Business Miles (0.45p) - £51k OTEDescriptionField Sales Executive B2CCompany OverviewWe're on a mission to revolutionize home broadband in the UK with cutting-edge fiber technology. Our team, with decades of experience in telecoms, is driving...

  • Marketing Executive

    4 weeks ago

    Shrewsbury, United Kingdom L&C Employment Consulting Full time

    Marketing Executive - Permanent – Shrewsbury L & C Consulting are working with a Shrewsbury based concern to recruit for a new Marketing Executive to join them on a permanent basis. Based in modern offices, but with the option to also WFH for the right person, this role will suit an ambitious, professional applicant with a strong commercial focus and...

  • Marketing Executive

    4 weeks ago

    Shrewsbury, United Kingdom L&C Employment Consulting Full time

    Marketing Executive - Permanent - Shrewsbury L & C Consulting are working with a Shrewsbury based concern to recruit for a new Marketing Executive to join them on a permanent basis. Based in modern offices, this role will suit an ambitious, professional applicant with a strong commercial focus and confident approach as they look to run the marketing...

  • Part Time Administration Assistant

    1 month ago

    Shrewsbury, United Kingdom Bruces Executive Travel Ltd Full time

    **An opportunity has arisen for a part time position within our team here at Bruces Executive Travel LTD.** Bruces Executive Travel Ltd are an established travel company that have been trading for over 37 years. In this time, we have provided a reliable, professional and high-quality service to all private and account customers and we are the largest...

  • Driver

    1 month ago

    Shrewsbury, United Kingdom Bruces Executive Travel Ltd Full time

    Private Hire Driver wanted for executive transfer company. We are looking for a driver who can be flexible with working hours and be available for weekend work Good communication skills, smart appearance and being able to provide excellent customer service without exception are essential Mix of long distance executive work and local council work. We...

  • Apprentice Customer Service Advisor

    4 weeks ago

    Shrewsbury, United Kingdom BMW Group Retail Full time

    Rybrook Shrewsbury is looking for an Apprentice Customer Service Advisor. **Your role** This a unique opportunity for a customer focussed individual to train to become a BMW Service Service Advisor working in our busy Service Department. **Your profile** The successful applicant will have a positive and proactive attitude with ambition and motivation to...

  • Agri-Tech Sales

    3 weeks ago

    Shrewsbury, Shropshire, United Kingdom De Lacy Executive Full time

    Jump into the journey of expansion for one of the most rapidly expanding market leaders in the Agri-Tech sector.This is a well established company with a product that has already proven popular in their home market, the next step is to continue this success in the UK. A product which not only helps farmers, but offers realistic solutions in every day...

  • Marketing Executive

    3 weeks ago

    Shrewsbury, United Kingdom L&C Employment Consulting Full time

    Marketing Executive - Permanent – ShrewsburyL & C Consulting are working with a Shrewsbury based concern to recruit for a new Marketing Executive to join them on a permanent basis. Based in modern offices, but with the option to also WFH for the right person, this role will suit an ambitious, professional applicant with a strong commercial focus and...

  • Sales Executive

    2 days ago

    Shrewsbury, United Kingdom Sales Talent Connect Full time

    Field Sales Executive 24k Basic Salary - Company car + Fuel card - 51k OTE 29k Basic Salary - No Company car + Business Miles (0.45p) - 51k OTE Description Field Sales Executive B2C Company Overview We're on a mission to revolutionize home broadband in the UK with cutting-edge fiber technology. Our team, with decades of experience in telecoms, is driving...

  • Field Sales Executive

    1 day ago

    Shrewsbury, United Kingdom Gold Group Full time

    Field Sales Executives Shrewsbury £24,000 Basic + Company Car - OTE £40,000 Brief Field Sales Executives needed for a for a well-known Full Fibre Broadband provider based in the Shrewsbury area who are expanding at pace and looking to employ a number of Field Sales Executives that are target driven, bubbly individuals, looking to get into sales, hit...