Group Reservations Executive

Oceandusk Group is a group of companies specialising in FIT, group and serviced apartment bookings. As an Inbound Tour Operator, we work with a large range of high quality properties, from opulent 5 star deluxe hotels to 4 star hotels across key cities in the UK, Europe, USA and UAE. We pride ourselves in providing a personal service at very competitive prices, working in partnership with overseas Travel Agents and our Tour operators to generate individual and group tour programmes. Our services include providing luxury accommodation, designing incentive travel for groups, creating luxury experiences, arranging bespoke airport concierge assistance as well as organising the best spots for sports events and planning outstanding private jet trips.

Groupstay specialises in finding venues, creating unique group incentives and meetings globally. Groupstay can help companies to achieve their objectives through the creation and delivery of remarkable travel experiences. Groupstay works with a number of experts incentive travel & events and offers the what we call ‘money-can’t-buy-experiences’.

Are you a go-getter salesperson? Are you looking to join a company who are action-centred, has ambitious growth, and development plans, and believes in working collaboratively to achieve our vision? Are you looking to work at a company where you can learn, grow, and invest in your personal development? If so, Oceandusk Group is looking for you.
- Processes bookings and paperwork according to quotations given by GroupStay Manager
- Enters reservation details including special requests into Booking Form, ensuring completeness and accuracy of information
- Amends, corrects, confirms reservations appropriately, recording all relevant information needed to be known to hotels, tour operators & clients
- Checks Daily arrivals according to standards
- Check daily cancellations
- Report any No Shows advised by hotels/operators and deals with them
- Generate guest correspondence relevant to their reservations
- Makes amends and corrects any reservation file
- Maintains retrievable written correspondence with regards to reservations, confirmations, cancellations, amendments, offers, and any conversations with Agents, Clients, or Suppliers.
- Monitoring and prioritising GroupStay inbox
- Answering phone calls, taking messages, directing as necessary.
- Be familiar with all preferred suppliers and attend FAM trips whenever possible.
- **Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.**

**Desired Skills**
- Negotiation skills
- Prospecting skills
- Sales planning
- Passion for sales
- Computer skills

**Experience**
- Previous sales experience in the hospitality industry is desired
- Previous sales experience in hotel bookings is desired
- Experience with the Middle East market is desired
- Confident telephone manner for business calls
- Strong communication skills
- Driven not only by sales figures but by delivering a high level of customer service

**Benefits of working with us**
- Excellent learning opportunity about the luxury travel industry
- Access to hotel/travel discounts, services, events and restaurants
- 20 days annual holidays + bank holidays
- Incentive international work trips, additional bonuses when target reached
- Supported career progression

**Salary**: £25,000.00-£28,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location