Administrator - Service & Support Team Parts & Rma

2 days ago


Redditch, United Kingdom Solotech Full time

The role involves administering all spare part requirements for the service and support team. Maintaining and adding to the electronic spare parts database and ensuring all stock levels are correctly maintained. In addition, the role will include the co-ordination of all returns and RMA requests for the sales and systems integration team and the service and support team. The role is also required to provide absence cover for the service and systems support team administrator.

**MAIN RESPONSIBILITIES**
- Ordering and procurement of spare parts, consumables, tools and equipment required for the service and support team and generating related paperwork in accordance with Solotech policies and procedures.
- Administration of all return merchandise authorisations (RMA’s) and returns to suppliers, manufacturers and their approved service agents for repair or replacement both within and outside standard manufacturer warranty.
- Generation of all paperwork in accordance with manufacturer/supplier requirements and Solotech policies and procedures.
- Quoting and advising clients on repair costs relating to any external repairs carried out by the manufacturer or their approved service agent.
- Monitor and maintain the spare parts database with respect to service and support spares and ensure correct levels of stock are maintained and that the stock is correctly organised and stored in the relevant location.
- Effectively manage own workloads to ensure all activities are successfully managed to conclusion with anything outstanding identified and reported along the correct channels.
- Responsible for safe working practices.
- Responsible for immediately reporting to managers any anomalies, lost, stolen or damaged equipment or spare parts.
- Identify improvements to performance and processes and working with managers to implement them.

**Customer and Relationship Management**
- Maintaining good communications with other department and external clients and suppliers alike in a clear and effective manner.
- Ability to work effectively as a member of a team, developing and maintaining positive working relationships with all key departments, clients and suppliers at all levels.
- Adhere to Solotech service standards and handle all communication in accordance with Solotech core standards of behaviour.
- Liaise with clients and other business partners to provide effective support and deal with queries.
- Monitor and update spare parts database with all current costs and the point of order.
- Identify ways to improve cost effectiveness and, where appropriate, assist in the service and support team generating income
- Other reasonable tasks as requested by the manager
- A strong ambassador for Solotech values

**REQUIREMENTS**

**Level of education**:

- Educated to GCSE (secondary) level

**Work experience**:

- Minimum of 1 years working in a similar role.

**Essential skills / experience**:

- Ability to read and understand service manuals
- Excellent team member skills/attitude
- Ability to interact with and work closely people of all professional levels in a pleasant professional manner
- Good working knowledge of MS Office software as well as ability to use databases
- Ability to meet deadlines and remain calm under pressure
- Flexible and adaptable

**Preferred Skills/experience**
- A working knowledge of electronic components, consumables and spare parts.
- A working knowledge of stock systems and databases.

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Redditch, B98 9PA: reliably commute or plan to relocate before starting work (required)

Work Location: One location



  • Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 350525**Salary**: - £22,096- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number...

  • Warehouse Assistant

    3 days ago


    Redditch, United Kingdom Solotech Inc. Full time

    Overview: Reporting to the Warehouse Manager, the Warehouse Assistant will work in our Birmingham warehouse preparing, maintaining and managing the delivery of audio systems for the busy hire department. Solotech is a recognised around the world as a leading player in pro-audio and live entertainment services with six locations UK wide. Solotech is looking...


  • Redditch, United Kingdom Pertemps Network Group Full time

    **Job Description**: Our client is a well established manufacturing company in Redditch and they are looking for a Part Time Customer Service Administrator to join their team to support the Sales & Marketing team. You will be assisting customers by providing product, sales and service information as well as resolving problems. The Part Time Customer Service...


  • Redditch, Worcestershire, United Kingdom Creative Support Full time

    About the RoleAs Support Living Services Team Lead, you will play a key role in developing and managing a new mental health supported living service. You will work closely with service users, their families, and local agencies to assess needs and provide tailored support.This is a challenging yet rewarding role that requires strong leadership skills and a...

  • Business Administrator

    7 months ago


    Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 358030**Salary**: - £25,752 - £27,116- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share,...


  • Redditch, Worcestershire, United Kingdom Creative Support Full time

    Job Title: Care Service Team LeadWe are seeking a skilled individual to develop and manage a new-build mental health supported living service for 14 people with mental health needs. Working in partnership with Bromford Housing Association, referrers, Care Managers, and other agencies, you will work closely with service users, their families, and other...


  • Redditch, United Kingdom Reed Business Support Full time

    Reed Birmingham Business Support are recruiting for a **Part time Administrator** to join our client who are a **building materials supplier based in Redditch**, on a temporary to permanent basis to **start ASAP.** **Your Re sponsibility**: **You will need**: - Builders’ Merchants experience is advisable but not essential - Basic understanding of sales...


  • Redditch, United Kingdom Arden Personnel Full time

    **Parts Administrator** **Redditch - Permanent - Part time 9am - 2pm - Salary £22,300 per annum pro rata** An excellent opportunity for a Parts Administrator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for someone to join...


  • Redditch, United Kingdom Arden Personnel Full time

    **Parts Administrator** **Redditch - Permanent - Part time 9am - 2pm - Salary £22,300 per annum pro rata** An excellent opportunity for a Parts Administrator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for someone to join...


  • Redditch, United Kingdom Arden Personnel Full time

    **Parts Progress AdministratorRedditch - Permanent - Full Time - Salary £22,300 per annum** Our client is a specialist in the Facilities Management field and is looking for a parts progress administrator to join their busy team in the Commercial Catering side of the business. This is an excellent opportunity to join a friendly and forward-thinking company...

  • Estate Agent

    3 days ago


    Redditch, United Kingdom Fine & Country Full time

    **Estate Agent - Dealing with Luxury Homes** **Fine & Country, Redditch** Are you an experienced Estate Agent, Manager, Lister or Valuer? Would you like to earn over £100,000 per year selling luxury homes? Fine & Country have an immediate opening for a Partner Agent in Redditch. - How much can you earn:_ By selling just 2 properties per month you will...


  • Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 342575**Salary**: - £24,228 - £30,208- Prison Environmental Allowance £675 per annum- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: -...


  • Redditch, United Kingdom Arden Personnel Full time

    **Redditch - Permanent - Full Time - Salary £24,000 per annum** An excellent opportunity for a Parts Administrator has arisen to work within a forward-thinking company based in their Redditch office providing a seamless maintenance service within the foodservice industry. They are looking for someone to join their busy and fast-paced team on a permanent...


  • Redditch, Worcestershire, United Kingdom Pertemps Redditch Commercial Full time

    Pertemps Redditch Commercial is a thriving business that requires a skilled Legal Secretary to join our commercial services team. As a key member of our team, you will provide administrative support to our lawyers, manage files, and maintain accurate records.">Job Requirements:This is a part-time position (3-4 days per week) that offers a competitive salary...


  • Redditch, United Kingdom Pertemps Network Group Full time

    **Part - Time Administrator**: - 047109835**£12.32 Per Hour** - Full Time**Temporary** **Redditch, Hereford and Worcester** **Administration** **Job Description**: - My client is a national charity helping to alleviate loneliness and isolation in older people by providing companionship in our supported housing accommodation, retirement apartments and...


  • Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 272520**Salary**: - £24,067 - £25,342**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the...


  • Redditch, Worcestershire, United Kingdom Creative Support Full time

    We are seeking a highly skilled Recovery and Support Team Coordinator to join our team at Creative Support. In this dynamic role, you will have the opportunity to develop and manage a new-build mental health supported living service for 14 individuals with mental health needs. Based in the UK, this position requires close collaboration with service users,...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    We are recruiting for a talented Administrative Support Assistant to work with our commercial services team in Redditch. As a part-time member of the team, you will provide high-level administrative support and contribute to the smooth operation of the office.Previous experience as a Legal Secretary in a commercial law firm is essential for this role, along...


  • Redditch, United Kingdom DS Smith Full time

    R&D Laboratory Technician - Redditch, Worcestershire \About DS Smith DS Smith are a leading provider of sustainable packaging solutions, paper products and recycling services in more than 30 different countries. It's a very exciting time to join, as we have committed to investing in our future across our strategic growth enablers within Innovation...

  • Case Administrator

    7 months ago


    Redditch, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 345976**Salary**: - £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...