Product Owner

5 months ago

Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Product Owner
- This role is a chance to help deliver on our ambitions to build and run the digital bank of the future
- You’d be joining the newly formed team covering 3 customer journeys - onboarding new to bank business customers, opening additional accounts, and registering for digital banking
- You’ll continually identify opportunities to digitise, improve and manage the customer journeys to deliver increased value and an effortless customer experience

**What you'll do**:
As a Product Owner, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value.

Day-to-day, you’ll be:

- Working with design, technology, operations, SMEs and stakeholders to discover, build, and test hypotheses to improve the journeys
- Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
- Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
- Resolving incidents effectively and looking for opportunities to increase resilience within the customer journey
- Undertaking intelligent risk taking to keep our customers and the bank safe

**The skills you'll need**:
We’re looking for someone who can put the customer at the heart of what they do and deliver great customer value. You’ll have expertise in product proposition and process design, change delivery, and customer experience design and you'll have good knowledge of critical Agile capabilities and ways of working.

Additionally, you’ll be a self-starter who champions customer-centric design, and will be comfortable in a fast-past ambiguous environment where you’ll set and be held accountable to ambitious goals.

We’ll also expect:

- Track record of using design thinking methodology to develop valuable customer experiences
- Expert knowledge of commercial management and analytics, customer data analytics, or segment management and design
- Experience of driving and delivering innovative ideas, looking at harnessing digital and technological advances that truly benefit our customers
- The ability to identify and envision what the future of digital banking could look like
- A talented communicator who can inspire and engage both customers and colleagues

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