Junior Application Support Engineer
2 weeks ago
_**Junior Application Support Analyst**_
**Location -** Leeds, Hybrid Working
**Interview Process -** 2 Stages, Quick Feedback
We are the UK's first and largest online pharmacy, we're a market leader in the pharmacy world, with 20 years’ experience, helping over 700,000 patients in England manage their NHS repeat prescriptions from request through to delivery.
**Role**
You will be part of the Service Desk Team who all departments of the business and IT engage with and will require good communication skill both written and verbal.
**Responsibilities**
- Identifying issue trends and recommend improvements to both the systems used and the approach to supporting staff.
- Application release tasks using automated Azure DevOps pipelines.
- Work with the Development Team on major issues, problem resolution and improvements.
- Pro-actively checking system and security monitoring tools and alerts. Resolving the incident or escalating the incident to the relevant team when required to do so.
- Taking pride in the issue and seeing it through to the end, providing an excellent customer experience.
**Essential**Skills -**
- Experienced in using C#,.NET, or a similar programming language.
- Experience of writing/using SQL to analyse business critical data stored in databases.
- Operational system monitoring using tools such as New Relic.
- The ability to drive and travel between sites
- Experience of working within a busy service desk covering 1st and 2nd line support.
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