Business Intelligence Consultant

6 months ago

Oxford, United Kingdom System C Full time

**Description**

Social Care & Education (SCE) is the UK's fastest growing supplier of software for local authority social care, finance and commissioning and education management services. As a company, we focus on health and social care solutions in order to facilitate the breaking down of barriers between care settings. Our Social Care & Education range of social care and finance software is the leading software solution for both adults and for children's services. This focus makes us unique in our market and means we understand the requirements of all care settings.

Our parent company is System C, the UK's leading health and social care software and services company. Our easy-to-use IT platforms provide a complete view of the individual across all care settings, helping integrate services and improve care. We are a British company with over 35 years' experience.

A key member of the SCE Professional Services team, the Business Intelligence Consultant is responsible for the design, development and implementation of business intelligence tools based on the Social Care & Education solutions.

**Duties and Responsibilities**:

- To undertake the role of Business Intelligence Consultant across multiple local authorities.
- To work with the Business Intelligence Lead and assist with the requirements gathering, design and development of the Business Intelligence platform.
- Develop and maintain a high level of technical skills in the business intelligence tools used to develop the platform and keep up to date with new features and functionality as they are released.
- Lead business intelligence design workshops.
- Provide system expertise to the overall project members.
- Impart system and business intelligence knowledge to the customer Project Team.
- Configure the solution in line with the agreed solution design.
- Deliver hands-on business intelligence training to the Project Team (super users) both remotely and on-site.
- Provide specialist product, business intelligence and domain knowledge to customers via the Application Support Team
- Identify high priority defects or customer sensitive issues and work with customers to resolve each problem through the appropriate channels within Social Care
- Collaborate with customers as part of consultancy engagements.
- Presenting and reporting to the customer key users & stakeholders and internally.
- Understands customer requirements by collecting data and delivering analysis.
- Understands the contracted scope of work and deliver to that scope.
- Works collaboratively to develop and implement solutions.
- Seeks to address customer needs within the defined scope of responsibility.
- Ensures that proposed solutions are properly understood by the customer project team and appropriately exploited.
- To provide ad-hoc consultancy in the use of the Business Intelligence platform post implementation.
- To work closely with the Support, Product, Development and Sales teams.
- Works with customers to meet and deliver project expectations.
- Communicates with colleagues and project managers to deliver the best solution for the projects.
- To keep abreast of all SCE product portfolio related release changes and benefits.
- Develop, consolidate, and enhance company and Third-Party product knowledge in order to deliver first class Consultancy to customers.
- Contribute to the development of Professional Services through the generation of new product ideas, improved services offerings, and improved processes for the delivery of services.
- Represent the business at Customer Board meetings, User Group meetings, Customer Forums, Network events, Industry Forums.
- Adhere to Professional Services business processes.
- To adopt and embrace operational systems required by the Professional Services division and across other business functions. To adhere to the corporate governance with regards to customer satisfaction reporting.

The above is not a comprehensive list of activities and duties and you will be expected to accommodate other related activities where reasonable and related to Sales and Company direction.

**Skills required**:
**Qualifications & Work Experience**
- Excellent communication skills when working on an individual basis. It is necessary for the Business Intelligence Consultant to have the ability to lead discussions to explain the options available to customers and gain agreement on the method of implementing the solution for the customer by setting their expectations at the correct level.
- Ability to explain complex concepts in a clear and simple manner with proven stakeholder communication and presentation skills.
- An understanding of relevant local strategic initiatives and future operational plans of organisations within the social care and education market.
- Strong knowledge of the social care and education sectors
- Strong communication skills when working on an individual basis within the Professional Services team and with other teams such as Sales,

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