Customer Service Advisor

2 weeks ago


Sunderland, United Kingdom HR GO Recruitment Full time

HR GO are looking to recruit a Customer Service Advisor for their prestigious client based in Sunderland on a permanent basis.

Our client is one of the UK's leading manufacturers of shower and domestic water pumps. Innovation is used throughout the organisation to create higher quality products and offer outstanding customer service at every step of the journey.

Over the last 5 years they have completely overhauled their product range, taking feedback from installers and householders and using some cutting-edge technologies to make their pumps some of the quietest, most compact and most reliable pumps on the market.

An opportunity has arisen to join an innovative manufacturing business within the plumbing sector to deliver customer service along with technical advice to customers in water boosting products and their installations.

***

As a call centre agent, you will be the first person that people speak to when they ring in. The role involves receiving incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely.

Previous Call Centre/Customer Service experience is essential, however there will be 2 weeks of initial training

Daily duties of the Call Centre Agent include:

- Dealing with both outbound & inbound calls from customers who require help after purchasing one of their products. This may include warranty registrations, troubleshooting, speaking with plumbers/merchants, complaint handling, arranging engineers
- Updating account profiles on our in-house systems
- Provide accurate technical support by discussing both pump and plumbing installations, while being able to effectively diagnose pump and installation problems.

Personal Attributes:

- Be resilient

Be friendly and polite

Have excellent computer skills and be able to use a wide range of systems

Be able to work under pressure

Be comfortable with high volumes of calls

Computer literate with the ability to multitask and use multiple systems at any one time.

Working Hours : 38 hours per week (Monday - Friday)

Company pension scheme



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