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Receptionist - Twr y Felin Hotel

4 months ago

Haverfordwest, United Kingdom Twr y Felin Hotel Full time

We are looking for an approachable and enthusiastic **Receptionist** to join our team.

You will work on reception and administer reservations for Twr y Felin, Roch Castle and Penrhiw from the central location of Twr y Felin Hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

- Provide a smooth delivery of service and guest satisfaction.
- Understand all rates, promotions and facilities in all of the properties.
- Be fully conversant and able to operate the Property Management System (PMS).
- Ensure all reservation deposits and guest bill payments are accounted for accurately.
- Manage the guest profile facility on the PMS and ensure the information is accurate.
- Upsell and promote the other departments within the group at every given opportunity.
- Whenever possible anticipate guests’ needs, carry out requests in a courteous manner.
- Ensure guest feedback is recorded effectively.
- Have knowledge of activities in the local area so you can recommend these to the guests.
- Be present during event operations including Weddings, Events, Christmas, New Year, Easter and other School and Bank Holidays as required.

**To successfully fill this role, you should ideally have**:

- Exceptional organisational skills.
- Genuine passion for the hospitality industry.
- Proven track record in a business environment.
- Experience in a similar Front Office environment.
- Ability to work under pressure and to tight deadlines.
- Possess exceptional guest service skills with a can do attitude.
- IT skills including Microsoft Office knowledge with emphasis on excel.
- Flexible attitude to working patterns over 7 days a week, 365 days a year.
- Strong and personable communication skills including face to face, telephone and written.

**What we can offer you**:

- Free Parking
- Uniforms provided
- Workplace pension
- Share of the gratuities
- Employee long service benefit
- Leader in high pay rates in Pembrokeshire
- Employee Recognition and Reward Scheme
- £50 off peak season room rate for employees
- £95 off peak season Friends and Family room rate*
- Individual training and development opportunities
- 25% employee discount off food at Blas Restaurant, Twr y Felin Hotel
- Historical yet contemporary work environment in the St Davids Peninsula
- Employee referral programme with bonuses for introducing new employees
- Rapid career progression opportunities available throughout the organisation
- Temporary employee accommodation for new colleagues from outside Pembrokeshire
- Full and part time flexible contracts with hours to suit, where applicable, to work around studies and family life

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From £10.92 per hour