Spanish Customer Service

3 weeks ago


StokeonTrent, United Kingdom bet365 Full time

**Overview**:
**Operations**:
**Full Time**:
**Closes 07/08/23**:
**Stoke-on-Trent**:
**Full Time**:
**Closes 07/08/23**:
**Who we are looking for**:
Una persona que desee unirse a nuestro equipo de asistencia para el Juego Responsable con ganas de ayudar y prestar asistencia a nuestros clientes hispanohablantes.

Será responsable de interactuar con clientes que pueden estar en riesgo de, o experimentando, problemas asociados al juego. Deberá asegurarse de que reciben el mejor servicio posible cumpliendo con nuestras políticas y procedimientos de Juego Responsable.

El juego responsable es extremadamente importante para nosotros y nuestro equipo de asistencia ayuda a nuestros clientes fomentando el juego más seguro.

Su progresión y éxito serán respaldados desde el primer día con un excelente programa de formación y desarrollo continuo a lo largo de su trayectoria con nosotros. El puesto se ofrece a tiempo completo, trabajando cinco días cualquiera de siete entre las 07:00-23:00.

A cambio, ofrecemos un generoso plan de bonificaciones, el reconocimiento de una larga trayectoria con nosotros y una amplia gama de otros beneficios. El salario inicial para este puesto es competitivo y aumentará a 26.978£ al año una vez haya finalizado con éxito su formación.

**Preferred skills and experience**:

- Capacidad de escucha excepcional.- Capacidad de comunicación verbal y escrita fluida/nativa en español.- Buena capacidad de comunicación en inglés.- Motivación para dar prioridad al cliente.- Capacidad de resolución eficaz de problemas.- Predilección por el cumplimiento de políticas y procedimientos.- Disposición para aprender.- Capacidad para realizar varias tareas simultáneamente y con gran atención al detalle.- Comprensión de las necesidades de los clientes.- Habilidad para tomar decisiones con seguridad para apoyar a nuestros clientes.Read more

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**Main Responsibilities**:

- Prestar apoyo a los clientes que muestren signos de estar experimentando problemas con el juego.- Comunicarse de forma efectiva con nuestros clientes en español.- Utilizar herramientas internas para asistir y asumir la responsabilidad de las consultas de los clientes.- Trabajar en colaboración con departamentos internos.- Escalar consultas cuando sea necesario.- Promover el juego más seguro.- Mantenerse al tanto de las políticas, los procedimientos y los requisitos de licencia.- Aplicar autoexclusiones a cuentas de clientes.- Tramitación de consultas y reclamaciones sobre juego responsable.Read more

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