Guest Services Assistant

3 weeks ago


Grimsby, United Kingdom Away Resorts Full time

**Location**:Cleethorpes Pearl

**Salary**:£10.42 per hour

**Hours**:24 hours per week - Flexible Work Pattern Available - Some Evenings/Weekends Required - Seasonal Contract

**What we need in a nutshell**

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave. Previous customer service or reception experience is required for this role.

**Some of the background**

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

As a Guest Services Assistant, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens).

**The nitty gritty of what you’ll be doing**

Working as part of our slightly bonkers team of holiday heroes, you will be helping the Guest Services Manager to run the Guest Services department.

This will see you spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile, and who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

**Skills, experience and qualities you’ll need**

Customer service skills and experience are a must Preferably in the hospitality sector.

Match that with a confident, outgoing personality, incredible organisation skills and a high degree of resilience under pressure, and you’re most of the way there. You will also be comfortable multi-tasking, working as part of a team and solving problems using your own initiative.

A key part of your job will be to ensure changeover days are seamless. As well as qualities we’ve already mentioned, you will have great communication skills, as you will be dealing with different departments and will need to resolve issues, get results and pass on correct information.

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - if that’s fired up your curiosity, have a read about it here and decide if it describes you.

**Nice to have but not essential**

It would be great if you tick some of these boxes too (but we won’t hold it against you if you don’t).
- Experience of using booking systems, especially Parcvu
- Holiday park experience

**Good Luck**

INDLP



  • Grimsby, United Kingdom Holiday Inn Express Grimsby Full time

    **P**erson Specification** We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. You...


  • Grimsby, United Kingdom Away Resorts Full time

    **Location**:Cleethorpes Pearl **Salary**:£10.42 per hour **Hours**:24 per week - Flexible Work Pattern Available - Some Evenings/Weekends Required - Seasonal Contract **What we need in a nutshell** We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the...


  • Grimsby, United Kingdom Away Resorts Full time

    **Location**:Cleethorpes Pearl **Hours**:Part Time - 24 hours per week - Nights, evenings and weekends required **Remuneration**:£10.42 per hour **What we need in a nutshell** This is not a typical Security role. It’s much better! Based at the beautiful location of Cleethorpes Pearl you will be keeping our holiday makers secure as well as helping them...

  • Park Safety Assistant

    4 weeks ago


    Grimsby, United Kingdom Away Resorts Full time

    **Location**:Cleethorpes Pearl **Hours**:Part Time - 24 hours per week - nights, evenings and weekends required **Remuneration**:£10.42 per hour **What we need in a nutshell** We will need you to be SIA qualified? However, this is not your typical Security role. It’s much better! Based at the beautiful location of Cleethorpes Pearl you will be keeping...


  • Grimsby, United Kingdom Away Resorts Full time

    **Location**: Cleethorpes Pearl Holiday Park - Cleethorpes **Hours**: 40 Hours Per Week - Weekends Required **Salary**: £10.42 per Hour **Contract Type**: Seasonal **What we need in a nutshell** We need someone who will keep our accommodation, and the holiday park, in tip-top condition and looking spectacular, repairing, maintaining, renewing, and...

  • Retail Assistant

    4 weeks ago


    Grimsby, United Kingdom Shell Grimsby Full time

    We are looking for a Customer Service Assistant to join our team at Shell Grimsby. 0-10 hours per week Must be 18 or over. Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything working well. Above everything, they enjoy helping customers to have a great day....

  • Retail Assistant

    4 weeks ago


    Grimsby, United Kingdom Shell Grimsby Full time

    We are looking for a Customer Service Assistant to join our team at Shell Grimsby. 28 hours per week, 4 nights on 4 nights off £11.60 per hour Must be 18 or over. Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything working well. Above everything, they...


  • Grimsby, United Kingdom Oaklands Hall Hotel Full time

    Job Summary: We are seeking a skilled and experienced Executive Head Housekeeper to join our team in providing exceptional hospitality services at our hotel. As the Executive Head Housekeeper, you will be responsible for overseeing the cleanliness and maintenance of all guest rooms and public areas, ensuring a comfortable and welcoming environment for our...

  • Server/bartender

    7 days ago


    Grimsby, United Kingdom The White Hart Grimsby Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **The White Hart Grimsby is hiring for full-time and part-time bartenders to join our team!** **Bartender Job Description** As a bartender, you will be responsible for providing an excellent guest experience at all times. You will be the...

  • Assistant Cook

    4 weeks ago


    Grimsby, United Kingdom Care Plus Group Employability Services Full time

    **Position Title: Assistant Cook Summary** **Reports to**:Cook/Senior Staff / Deputy Manager / Manager Hours - 3 shifts of 5.5 hours per shift **Values-Linked Responsibilities and Accountabilities**: 1. To assist the Head Chef in ordering and procuring fresh food and other foodstuff supplies from Preferred Suppliers. 2. To monitor stock control and to...


  • Grimsby, United Kingdom Mellors Catering Services Full time

    Mobile Catering Assistant Required. Contracted to 20 hours a week (any extra hours paid as overtime) covering absence at both Primary and Secondary locations in Grimsby, Healing and Lincoln. 38 weeks a year term time only. Answering to the Group Manager/Area Support Manager Own car is a must mileage will be paid Assisting the unit managers preparing and...


  • Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    We currently have a vacancy for an Assistant Medical Secretary within Breast Surgery. The post holder will assist the Medical Secretary in delivering an effective and efficient support service to specialty administration teams, to assist in the provision of quality patient care. This will include general clerical and administrative duties that support the...

  • Operations Assistant

    4 weeks ago


    Grimsby, United Kingdom Appoint Consulting Ltd Full time

    **Operations Assistant - Fulltime - Permanent - Grimsby** Our client is a global port agency company who put their clients needs first. Due to growth an exciting opportunity for an Operations Assistant**.** **Purpose of The Operations Assistant Role**: The purpose of this role is to offer excellent administrative support, responsible for the overseeing &...


  • Grimsby, United Kingdom Elysium Healthcare Full time

    Working in healthcare is more than just a job. It’s a chance to change lives. We are looking for a highly motivated individual to recruit to the position of Assistant Psychologist to join our psychology and therapy department in our Learning Disability & Autism services in the North & Midlands. This is an exciting and unique opportunity to work in a...

  • Apprentice Warehouse

    4 weeks ago


    Grimsby, United Kingdom Motor Parts Direct Ltd Full time

    I am looking for someone who is hard working and would like an opportunity to be an apprentice for a motor parts company in their busy warehouse This Branch is working at a very fast pace so requires someone who is very organised. key responsibilities - To assist the branch manager to motivate customer delivery staff, and to implement excellent customer...

  • Catering Assistant

    7 days ago


    Grimsby, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full time

    A vacancy has arisen within our Estates and Facilities Services Directorate, where our teams are committed to the provision of safe and effective patient care working alongside all of our colleagues to provide excellent Facilities for our patients, staff and visitors. We are looking for individuals who can demonstrate a positive “can do” attitude to...


  • Grimsby, United Kingdom McArthur Dean Training Full time

    Our client, a busy Doctor's practice, has an excellent opportunity for a Customer Service/Administration Trainee to work within their busy office department. **Apprenticeship** Customer Service Practitioner Level 2 Duties will include: - Answering calls; communicating with patients/other visitors in person - Assisting with appointments - Assisting with...


  • Grimsby, United Kingdom McArthur Dean Training Full time

    Our client, a busy Doctor's practice, has an excellent opportunity for a Customer Service/Administration Trainee to work within their busy office department. **Apprenticeship** Customer Service Practitioner Level 2 Duties will include: - Answering calls; communicating with patients/other visitors in person - Assisting with appointments - Assisting with...


  • Grimsby, United Kingdom Lincs Inspire Limited Full time

    Location: Grimsby Leisure Centre Hours/Type: 5 hours per week / Permanent Vacancy Reference: CSO230629 Closing Date: 29 Jun 2023 The purpose of this role is to provide excellent customer services and the first point of contact for all customers wishing to use Lincs Inspire Limited’s facilities. **Job Summary**: The purpose of this role is to provide...


  • Grimsby, United Kingdom Appoint Consulting Ltd Full time

    **Maritime Operations Assistant - Fulltime - Permanent - Grimsby** Our client is a global port agency company who put their clients needs first. Due to growth an exciting opportunity for an Operations Assistant**.** **Purpose of The Maritime Operations Assistant Role**: The purpose of this role is to offer excellent administrative support, responsible for...