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Customer Liaison Officer

7 months ago

Peterborough, United Kingdom COSTAIN GROUP PLC Full time

Due to project growth the position of **Customer Liaison Officer **has become available to join our **Cadent Project **based in the **Hitchin Office**

Cadent is the UK's largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, Northwest and West Midlands). Their service spans over 131,000 kilometres of pipes supplying to 11 million homes & businesses.

Costain is the preferred bidder for the East of England Construction Management organisation (CMO). Central to Costain's role will be the strategic planning and programme management of Cadent's capital investment programme, with a focus on delivering improved regulatory performance and future proofing the network for the benefit of Cadent's customers.

This role will be site based, 5 days a week looking after Norfolk and Norwich Area.

This is a fantastic opportunity to join a career enhancing project where you will be a welcomed member of the wider team. Costain are looking for skilled people who'll help us shape, create and deliver pioneering solutions that transform the performance of the infrastructure ecosystem across the UK. Together we are creating connected sustainable infrastructure to help people and the planet thrive.

This position has a **competitive salary** dependent on skills and experience, in addition to a **fantastic benefits package** including pension contribution matched up to 10% (that's like free money), a day off for your birthday and a dedicated professional development budget.

We have a vibrant, challenging and growing business, with project environments that provide tremendous opportunities for everybody.

We know that by being a more diverse company we will be more innovative, have a greater understanding of our clients' needs and will deliver smarter, more inclusive solutions for them. Our goal is to have a workforce that is representative of society and the communities in which we work. As an inclusive, family friendly employer we believe that everyone matters, and we are committed to ensuring that everyone has the same opportunities to be able to reach their full potential.

**Role Requirements**
- Experience in a customer service role
- Review CSAT, complaint and enquiry statistics relating to their local area and teams, for knowledge sharing and performance improvement purposes
- Support the operational teams in their communications with customers and others
- Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
- Champions Sustainability Safety, Health and Environment by putting personal safety and wellbeing at the heart of everything we do and helping the environment and communities to thrive
- Having integrity by always doing the right thing in the right way
- Must be customer focussed by striving for excellence through understanding, anticipating and meeting their needs

**About Costain**

At Costain, we help to improve people's lives by creating connected, sustainable infrastructure that enables people and the planet to thrive.

We work together to shape, create, and deliver pioneering solutions that transform the performance of the UK's infrastructure ecosystem across energy, water, transportation and defence markets.Through our collaboration with customers, partners, communities, and wider industry we will deliver an infrastructure fit for a better future.

We welcome all applicants regardless of age, race, faith, sexual orientation, gender identity, gender expression, socioeconomic background and physical or neurological disabilities.

We welcome you to ask about the flexibility you need for dynamic working. Such as, working part-time, remote working, or compressed hours. In return, we will explore what is possible.

To find out more about our Inclusion strategy, please visit our ED&I page:
**Right to Work & Security Checks**

Understandably given the nature of our business, everyone who is employed at Costain must undergo thorough referencing checks. We will need different information depending on the job we have offered you. For all roles, we'll carry out a criminal record check and we'll ask to see evidence that you have the legal right to work in the UK.

For some of our roles, you may be required to obtain and maintain security clearance of at least Security Check level (or SC clearance). To satisfy the requirements, you will need to have been a legal UK resident for a minimum of 5 years and have successfully complete all stages of the vetting process.

**Closing date**

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to the Disability Confident website:
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