Frank & Honest Brand Support Assistant

5 months ago

Belfast, United Kingdom Musgrave Full time

Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.

Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place.

We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.

We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world and we will support our suppliers and customers to make a difference too.

Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive.

We have an exciting opportunity for a Frank & Honest Brand Support Assistant to join the team.

**Role Purpose**

As Brand Support Assistant your role is to oversee the successful installation of automated Frank and Honest coffee machines with third-party agencies, manage asset tracking, communicate installation plans, report on assets and plan versus target by store brand, and manage machine configurations for stock management.

**Role Scope**

Support the roll out and on-going operational excellence of the Frank & Honest coffee offering within Musgrave-supplied retailers throughout Northern Ireland.

**Area of Responsibility**:
**Installation planning, Asset Management & Operational excellence**

Coordinate and manage the installation of automated coffee machines with third-party agencies in various locations, ensuring timely and efficient setup.

Maintain a comprehensive asset tracking system to monitor the location, status, and performance of coffee machines across different stores.

Effectively communicate installation plans, timelines, and requirements to internal teams, third-party agencies, and store managers to ensure a smooth installation process

Supporting relevant staff in store on the delivery of our automated ordering and training requirements on the ground - during and post roll out.

Working in conjunction with the wider Sales team to support store refresh plans and new store opening deadlines.

**Area of Responsibility**:
**Stock & Ordering**

Ensuring Frank & Honest consumables are managed in a satisfactory way in store - including the monitoring and correct use of all consumables associated with the brand

Working closely with the relevant store personnel in relation to day-to-day stock management and automated ordering for the store

Communicating with stores on delivery days and cut off times for ordering via AOP

Implementing instore excellence for weekly stock take on all Frank and Honest consumables

Ensure best practice waste management behaviours are implemented in store.

**Area of Responsibility**:
**Roll Out Support**

Support the Brand Support Manager and MNI team in coordinating the sign-up process of all F&H agreements

Liaising with F&H Brand Support Manager, financial analyst on weekly basis highlighting any ongoing issues and rollout plans

Replenishment of point of sale and other tools required to facilitate installs

Provide on-site support for all F&H installations across Northern Ireland

Manage machine configurations to optimize stock management, including ensuring the right mix of coffee machine models in each store.

Complete all Administration for asset management post install

**Essential Qualifications**

Full driving licence

2 years relevant experience in a competitive sales environment - particularly within the retail, foodservice and/or coffee sectors

Ability to communicate effectively with 3rd Party technical teams and interpret data driven insights for stock control & forecasting

Proven track record of delivering to agreed performance targets

**Desirable Qualifications**

Proven track record in a multi-site retail environment and/or experience in supporting independent retailers

Experience in similar role

Account management/sales experience

Passion for Coffee

Knowledge of Coffee bean to cup equipment

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