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Sales Consultant

4 months ago

London, United Kingdom Mandarin Stone Full time

Mandarin Stone is a leading importer of natural stone and porcelain products in the UK. We are a family run business that has grown into a very successful and reputable company within the industry. Our Head Office is based in the beautiful Wye Valley in the Welsh border town of Monmouth We have 14 inspirational showrooms across the UK and are currently recruiting for a Sales Consultant in our Primrose Showroom.

The main purpose of this role is to provide customer service and support for clients, guiding them through the buying process right from the first visit through to advice on laying the tiles once delivered with a truly consultative approach. Duties include:

- Providing a high level of customer service throughout the sales journey
- Ascertain customers’ needs and requirements and provide add on sales opportunities.
- Building client relationships; following through the sale from the initial enquiry, securing the order and organising delivery.
- To offer product and technical advise
- Work as part of a fast paced and close team.
- Maintaining high presentation standards within the showroom.
- Liaise with other Head Office to keep customers informed of their order status.

**Experience**:
You do not need prior industry experience before you join as we provide a comprehensive training programme to familiarise you with our product range. Having a creative flair with an eye for colour would be an advantage.

In return Mandarin Stone offers a competitive salary and great working conditions in a non-target driven environment with the emphasis on customer service.

Our benefits package includes:

- 4 weeks holiday per year, increasing to 5 weeks with qualifying length of service
- An additional holiday for your birthday each year after qualifying service of one year
- Public / Bank Holidays and Christmas Eve off
- Access to our Employee Assistance Programme
- Cycle to Work Scheme
- Optional Pension Scheme
- Enrolment into the company sick pay scheme after a qualifying period
- Death in Service
- Private Health Care after three years’ service
- Employee Discount
- Travel costs when travelling beyond your remit

Permanent: Full Time, Permanent

**Salary**: £23,000 - £25,000

Showroom opening hours are 9.30am - 5.30pm Monday to Saturday and11.00am - 4.00pm Sundays. We are closed on Bank Holidays. Showroom staff will work 5 days, scheduled across 7 days varying from week to week.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- London, NW1 8LD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person