Deputy Pensions Administration Manager

4 weeks ago

Reading, United Kingdom Focus Resourcing Full time

Our client is a prestigious Pension company who are seeking a Deputy Administration Manager to join their Reading office. Working closely with the Administration Manager, you wil be overseeing the management of annual and ad-hoc projects for all schemeson the team such as renewals, benefit statements, pension increases, life styling, trustee's reports and accounts. You role will be to ensure projects are fully monitored and completed in line with customer and legislation requirements.

**Your role**:

- Overseeing the management of annual and ad-hoc projects for all schemes on the team such as renewals, benefit statements, pension increases, life styling, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customerand legislation requirements.
- Scrutinising the client work of other less experienced pension administration team members.
- Monitoring accuracy, performance, and SLAs for the team, including activity and client performances, and taking action to ensure targets are met.
- Liaising with Administration Manager regarding appraisals and regular catch up meetings. Conducting some appraisals and catch-up meetings including regular mentoring meetings with staff on probation.
- Attending and actively contributing ideas to deputy administration manager meetings.
- Disseminating information to team at regular meetings, including technical updates.
- Helping identify any training needs across the team and assisting with developing and mentoring team members.
- Ensuring the accurate update of time recording system for both chargeable and non-chargeable activities.
- Supporting, motivating and coaching colleagues to the benefit of the team and wider Company.
- Preparing, checking and issuing administration bills.
- Updating internal change control and other schedules and spreadsheets as required.
- Ensuring breaches, errors and complaints logs are promptly completed and regularly reviewed.
- Assist in recruitment process including interviews.
- Deputise at Administration Manager meetings when necessary.
- Manage day to day activities of staff to ensure efficient and effective delivery of all work.
- Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
- Providing expert advice solutions to pensions queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry, and providing technical support to more junior staff
- Attend trustee meetings when opportunity arises.

The person:

- **Previous pensions administration experience of Defined Contributions (DC) schemes**:

- Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
- Previous supervisory or workflow management experience is required ideally including performance monitoring, appraisals, recruitment etc.
- Third party pensions administration experience preferred, although strong all round experience within an in house pensions department which is not purely process driven will be considered.
- Previous presentational experience is desirable to assist with prospect pitches and trustee meetings.
- Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
- IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
- Training, education & qualification
- Educated to a minimum of A Level or Degree or equivalent standard.
- Ideally a minimum of three C grades or above at A Level or equivalent qualification.
- Strong Maths and English GCSE or equivalent qualification - minimum grade B.
- Significant progression within a relevant pensions qualification e.g. CPC/QPA/DPC/RPC/APMI
- Applicants deemed 'qualified by experience' would be considered.
- Effective management skills including awareness of management processes and motivation of staff.
- Outstanding communicator, able to communicate effectively, professionally and concisely in writing, face to face and over the telephone with internal and external contacts.
- An eagerness to take on responsibility and adopt a flexible approach when work pressures are high.
- An ability to manage conflicting demands on one0 time and able to work to tight deadlines.
- Well-developed commercial and business awareness, coupled with excellent negotiation skills.

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