Service Deployer

7 months ago

Basingstoke, United Kingdom Trane Technologies Full time

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**Job Summary：**
To carry out the day-to-day coordination of our maintenance offering, providing a key interface between technicians and customers. The role involves dealing with a high volume of orders and enquiries, coordinating multiple priorities to ensure customer satisfaction.

**Responsibilities**:

- Manage customer requirements and expectations
- Process orders handed over from the team (ensuring the clean order process has been followed
- Raise acknowledgement to customers
- Liaise with the technical team to ensure projects are technically reviewed and Risk Assessments/ Method Statements are provided in time to meet customer requirements
- Ensure expected completion date entered into DFSD before sequenced.
- Order parts from the factory and suppliers as required
- Schedule technicians on planned and unplanned jobs, being mindful of their base location and skills set
- Forward plan/schedule maintenance contracts for the duration
- Receive engineer job sheets and upload to SharePoint
- Complete job in DFSD same day as finished by technician
- Raise invoices if requested by Service Leader
- Schedule technicians at least 14 days in advance, raising any gaps to the Operations Manager
- Support the Warranty and Sales Concession process

**Qualifications**:

- 2-3 years of experience in HVAC business, technical service business or similar industry (eg: customer service, engineer scheduling) and technical activity focused on technical products and solutions
- Local HVAC or technical services market knowledge is an advantage
- Excellent phone and interpersonal skills with strong verbal and written communication
- Ability to work under pressure

**Key Competencies**:

- Ability to work confidently and efficiently with MS Word, Outlook, Powerpoint & Excel
- Access to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases
- Strong communication skills both orally and written
- Previous multi-project coordination / scheduling experience in a high volume environment
- Highly customer focused and proactive
- Commercial acumen
- Flexibility and pragmatism in respect of the demands of the role and the seasonal nature of the business

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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