Senior Service Designer

3 days ago

Birmingham, United Kingdom Department for Business, Energy & Industrial Strategy Full time

**Details**:
**Reference number**:

- 238691**Salary**:

- £36,735 - £41,100- National: £36,735 - £41,100**Grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- BEIS - Corporate Services - Digital**Type of role**:

- Business Management and Improvement
- Digital
- Information Technology**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of posts**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, Cardiff, Darlington, Edinburgh, SalfordAbout the job

**Summary**:
**Our Mission**

At BEIS, we are leading the UK’s recovery from coronavirus and are building a stronger, greener country. Our varied work makes a real difference to people across the UK and internationally. This is a fantastic opportunity to become part of the BEIS team and our exciting mission

We lead on the UK’s commitments to tackle climate change and drive green economic growth. We support businesses to create jobs and increase opportunity in regions across the UK. We also encourage investment and innovation to make the UK a science superpower producing research that will improve lives.

**Our Inclusive Environment**

We are building an inclusive culture to make BEIS a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

**Job description**:
Our Team

As a core part of BEIS Digital you will be part of a specialist multi-disciplinary team comprised of Service Designers, Content Designers, User Researchers, Product Managers and Software Developers. You will be part of a team that works very collaboratively and is leading example of how a user-centred approach can add value and drive efficiency in government. In addition to frequent learning opportunities and flexible working, the opportunity to work very closely with other disciplines will give you an amazing opportunity to learn how each specialism adds value to a service.

The Role

As a Senior Service Designer within BEIS Digital, you’ll support internal teams across BEIS to ensure that their service is user-centred. Your role will be to design accessible services that reduce friction and complexity across the whole service. You will work with senior stakeholders and customers to develop design concepts and support them by finding solutions to complex problems. As a Senior Service Designer you will also work with the Lead Service Designer to set direction and embed good practice within the team.

You'll also be a mentor for junior members of the User Centred Design team and you'll be able to work with mínimal support and supervision.

**Responsibilities**:

- As a Senior Service Designer within BEIS Digital, you will- Understand user needs and identify where separate interactions within BEIS and across government.
- Identify opportunities for cost reduction and improvement within an existing service.
- Select and use appropriate design tools and methods to collaboratively explore service opportunities and problems and reduce unnecessary complexity.
- Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service - both digital and process based.
- Create and rapidly iterate service prototypes.
- Translate user needs into inclusive design concepts and prototypes.
- Collaborate on designs with developers and other in multidisciplinary team.
- Communicate design solutions effectively and influence key stakeholders of different design directions.
- Explain design decisions and be able to represent a service at a service assessment

**Skills & Experience**
- We want to hear from you if you have the following.**Essential Skills**

You have:
- Relevant experience in designing services or user-centred digital tools
- Experience of working in an agile team
- The ability to work autonomously away from their team and at pace
- Experience of working with complex services and identify opportunities of how to remove complexity from services
- Experience of negotiating design decisions successfully with stakeholders
- Experience in leading workshops with non-technical colleagues and senior stakeholders
- The ability to identify the right medium to communicate within your team. For example: sketching, show-and-tells, paper prototyping, digital prototyping, non-digital prototyping or whiteboarding.
- Experience of explaining design ideas and concepts in a way that other people understand
- Experi

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