Senior Service Designer

3 weeks ago

Birmingham, United Kingdom Public Sector Resourcing Full time

**Senior Service Designer**

**Contract Term: 6 Months**

**Contracting Authority: DWP**

**Location**:Birmingham, Blackpool, Leeds, Manchester, Sheffield, Newcastle** (Hybrid working)**

Service Designers design whole services, both end to end and front to back, across business areas or departments in order to reduce or remove issues and problems. They also design services that deliver value to citizens and a positive user experience. They drive awareness of service performance and improvement needs resulting in successful service outcomes.

**As a Senior Service Designer your main responsibilities will be**:

- Understand user needs and design services that meet them and collaborate with multidisciplinary teams to understand user behaviour and feedback
- Demonstrate good working knowledge of service design in practice
- Analyse research findings, data, insight gathering, critical thinking and concept generation
- Have a strong grasp of qualitative and quantitative research methods to service user needs and work with researchers to conduct these studies
- Lead workshops to drive actionable outcomes
- Align and support the communication with product owners and policy colleagues to define the customer journey and articulate the vision for products and services
- Understand as-is service design and identify improvement opportunities
Analyse pain points within services and build design solutions that fulfil user needs and business outcomes
- Use prototyping methods to communicate ideas and concepts with real users to encourage collaboration and iterative processes
- Lead the articulation of insights and stories around the strategy and concepts being designed
- Manage stakeholder needs across different areas with a focus on supporting discussions at senior departmental level
- Contribute to building an open and collaborative culture within the department and the design community
- Analyse and identify cost saving opportunities whilst implementing best practice service design
- Own and create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
- Manage team workload and design approach across deliverables
- Actively provide support and mentor team members
- Support the capability and promote service design in and beyond the department
- Support recruitment for the DWP Digital Product design community 4

**You’ll have relevant experience in**:

- You are expected to have supported a team to effectively deliver change.
- Have worked across department or functional boundaries in order to effectively communicate service vision and gain stakeholder buy in.
- Have created, facilitated and delivered appropriate approaches to service design.
- Have mentored multidisciplinary teams to follow a user centered approach in order to deliver highly quality products and services.

**Disability confident**

**We will be in touch to discuss your suitability and arrange your Guaranteed Interview.**

**Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.**- Please be aware that this role can only be worked within the UK and not Overseas._

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