Repairs Manager

2 weeks ago


London, United Kingdom MMP Consultancy Limited Full time

MMP Consultancy are currently seeking an experienced Maintenance Manager for an interim role paying £300 per day inside IR35.
Covering the trades and surveying teams with support of specialist contractors.
Key Duties:

- Managing a team of professional trade and surveying staff with the support of sub contactors in delivering a repairs and maintenance service.
- Improving performance using technology and innovation in an environment where the "buck" stops with you. Working in partnership with different departments within the business and external suppliers as required.
- Effectively managing risk by keeping people and properties safe and improving customer satisfaction with our repairs service whilst keeping within budget
- Managing complex building and diagnosing complex repairs, demonstrating an exemplary standard of customer focus, and getting it "Right First Time"
- Taking ownership and seeing projects, issues, complaints through to completion and identifying and putting in place service improvements where necessary
- Ensuring that the customer experience is positive, if not then striving to put things right with the customer at the centre of your resolutions
- Working collaboratively across all stakeholders and customers ensuring that the customer is at the centre of all decisions and actions.
- Have a building/Surveying related degree or equivalent trade qualification/ experience
- Experienced people manager in front line roles with strong technical knowledge
- Be highly customer focussed and have experience of creating and implementing action plans to improve customer satisfaction
- Hold a full Driving Licence
- Have excellent planning, communication, and stakeholder management skills
- Be a proactive self-starter
- Experience of working in a Health and Safety focused environment (IOSH /NEBOSH/SMSTS) is highly desirable



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