Subsidence Repair Manager
1 month ago
Location – London
This role is to pro-actively manage the repair phase of subsidence claims in a manner that supports efficient and effective settlement for the policyholder.
To add value to the customer journey by keeping all parties fully updated on progress of the repair phase.
Functional Knowledge:
– Detailed knowledge of Building Construction.
– Knowledge of Insurance Principles.
– Demonstrates technical competence.
– Knowledge of current Health & Safety legislation.
– Understanding of Client requirements.
– Understanding of FCA procedures and TCF.
– Relevant construction qualification essential.
– Commitment to obtain relevant insurance qualification.
– Previous experience of handling subsidence claims is advantageous.
Key Responsibilities:
– To manage the performance of contractors in order that the repair phase of subsidence claims progresses efficiently and fairly in a manner that supports the customer and partners our insurance clients brand and values.
– To understand the scope of repairs on site and set a strategy for completion understanding each individual demand and likely outcome.
– To really understand what matters to the customer and put this first.
– Ensure all planning, Building Regulations, Party Wall and CDM issues are addressed.
– To prepare initial appraisal reports with cost recommendations.
– To prepare repair schedules and specifications; undertake pre-contract meetings and contract supervision, ensuring that a high standard of records are kept of meetings, inspections and discussions which have taken place.
– To identify and understand the nature of any blockages and failure demand – take ownership of issues to identify problem at root cause and adopt getting it right first time to enhance the customer experience.
– To ensure that time spent adds value to the claim’s lifecycle – undertake value work – right time, right place to actively control costs and reduce indemnity spend.
– To take sole responsibility for the repair phase of every claim personally handled – ensure parties are kept informed and work with others to build on end to end flow.
– To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
– To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands
Skills:
– Good technical skills and problem solving ability to recognise difficulties and take proactive measures to overcome problems.
– Well developed and effective written and verbal communication skills, to articulate complex issues.
– Strong organisation and time management skills; to deliver on a variety of actions to tight timescales.
– Good dispute resolution handling skills to manage disputes effectively and proactively.
– Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
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