Customer Service Advisor
1 week ago
Do you have fantastic people skills? Can you deliver a great customer experience? We are looking for Customer Service Advisors to take on this fantastic new customer service role based in Merthyr Tydfil.
We are excited to be partnering with a fantastic client who is one of the UK's largest judicial services. We are looking for individuals to take on this Customer Service Advisor role, providing the front-line response to customers. If you want a great hybridworking opportunity, get in touch today
- **Salary**:£19,831.50 per annum
- **Hours**:Monday to Friday 9.00am - 5.00pm
- **Contract**:Full time, permanent position. Working From Home once 6 weeks training is completed
- **Location**:Merthyr Tydfil, WFH
- Full training provided
- Full equipment provided
**Benefits of a Customer Service Advisor**:
- Fantastic modern, open plan office space
- 25 days annual leave + bank holidays
- Excellent career progression opportunities
- Free parking
- Pension scheme, and Simply Health cash plan
- Cycle to work scheme
- Childcare vouchers
- Retail discount card benefit scheme
**Responsibilities of a Customer Service Advisor**:
- Taking inbound and making outbound calls to customers
- Calling to take payment in full from customers for specific fines and processing the payments
- Ensuring overall performance and targets are met
**Skills of a Customer Service Advisor**:
- Previous customer service or sales experience is desirable
- Excellent communication skills and written English
- Basic IT skills
- Good interpersonal skills
- A resilient and self-motivated attitude
- Ability to work closely within a team
- Ability to objection handle and calmly manage more difficult customers
Red Recruitment (Agency)
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