Claims Assessor

4 days ago

York, United Kingdom The Insurance Emporium Full time

CLAIM ASSESSOR

Office location: between Harrogate and York YO26 9SS
hybrid / remote working available
37.5 hours per week
Own transport required

**Salary**: £23,500 to £28,000 per annum based on experience

**Benefits**
- up to 33 days’ holiday plus long service increase
- up to 5 days’ annual paid sickness leave plus long service increase
- hybrid / remote working
- flexible hours
- employee assistance programme
- free staff gym (open 6am to 8pm)
- free parking
- onsite kindergarten (discounted fees available)
- staff policy discount
- workplace pension scheme

**Who we are**

The Insurance Emporium protects many of the passions that make our lives so rich. Whether it’s your pets, horses, caravans or more, our insurance products are designed to work for you as an individual.

We have an exciting opportunity where you will join a team of Claim Assessors to assist with handling a variety of Insurance Claims.

**Who we are looking for**

It would be advantageous if you have worked within the insurance sector/financial sector/service sector. Importantly, you will have:

- a strong work ethic, that can thrive in a fast paced and busy working environment
- excellent communication skills and interpersonal skills
- effective teamworking skills
- excellent organisational skills
- excellent time management skills
- the ability to understand and interpret our policy wordings
- ability to work under pressure and to deadlines
- strong attention to detail

**What the role entails**

Reporting to a Claims Team Lead the role will be focussed on:

- delivering excellent customer service whilst handling varied, niche Insurance Claims both verbally and in writing
- ensuring all Claims are assessed efficiently and to an excellent standard
- handling a variety of customer calls both promptly and efficiently to a professional standard
- developing an excellent understanding of our products, terms & conditions including regulatory requirements
- proactively identifying risks and trends to support the continuous development and implementation of the Company’s strategy, proposing to the Claims Team Leads innovative ideas to improve customer journey
- Ad hoc duties as required by Claims Team Leads and the Claims Manager

**Salary**: £23,500.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Employee discount
- Flexitime
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Day shift

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in York, YO26 9SS

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