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Customer Service Advisor

4 months ago

Milton Keynes, United Kingdom Policy Expert Full time

**What we can offer**
- Flexible recruitment process to suit your need
- Excellent salary (£22,000 )
- Lifestyle programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes.
- Referral Scheme - earn up to £1000 for referring a friend to work here
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Access to professionally recognised qualifications with the Chartered Institute of Insurance.
- Enhanced Benefits - 22 days holiday allowance, increasing to 25 days with service plus 8 bank holidays

**Location**:Silbury Court West, Milton Keynes

(5-min walk from MK Centre, 10-min walk from Milton Keynes train station)

**Why Policy Expert?**

Policy Expert launched in 2011 with a vision to change the insurance market and put people first. We’ve quickly grown from strength to strength to become one of the top 10-home insurers in the UK. We celebrate being the most successful entrant into the home insurance market for the past 20-years.

**What is the secret behind our award winning customer service?**

It’s quite simply our people.

They are talented, passionate and motivated to always provide our customer with a best in class experience each and every time.

We empower our colleagues to be human and build relationships to ensure our customers have an individual conversation.

Today, we insure over 1 million home and car insurance customers across the UK.

Don’t worry if you haven’t worked in insurance before as our structured induction programme and ongoing support will ensure you have the information and skills to kick start your new career, what we ask from you is the willingness and enthusiasm to learn and succeed.

**What you will be doing**

You will be providing an industry leading, customer-focused and professional service to our customers while delivering and exceeding customer-centric and key performance indicators (KPIs). You will support customers in their queries, championing the Policy Expert brand through both inbound and outbound calls and online communication, providing a top-level service to all Policy Expert customers.

The primary focus for this role is to create an exceptional customer journey by assisting customers to answer any queries and make any changes to their policies. This will include:

- Meeting the high expectations and standards of our Customer Service within Policy Expert
- Handling inbound telephone calls from customers who have queries relating to their insurance policy or who wish to make an adjustment to their insurance policy mid-term
- Making outbound calls and contacts to customers on a regular or ad-hoc basic
- Effectively processing administrative tasks on a regular or ad-hoc basis
- Confidently upselling additional products to our customers
- Effectively managing and resolving complaints

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Referral programme
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location