Audio Visual Service Engineer

3 weeks ago

London, United Kingdom Alecto Recruitment Ltd Full time

**Audio Visual Service Engineer**

Alecto Recruitment are currently recruiting for an AV Service Engineer, either from the Commercial or Residential/Home automation sector.

We are currently working with a specialist within the AV industry, who work within both the Commercial and the Residential/Home Automation industry throughout the South East, and they need a highly experienced AV Engineer who has experience on the Serviceand Fault Finding side of the AV Industry as opposed to the Installation side of the business.

There is also a chance they may take on a Junior Service Engineer or an Installation Engineer and train this person up on the Service side.

**Main Responsibilities**
- Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance (PM) visit and fed back to the Service & Support Coordinator.
- Provide guidance and support to the Service Desk Supervisor and the more junior engineers, showing responsibility to the division as a whole
- Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and Service Desk Supervisor.
- Carry out any necessary repair works on-site as appropriate and complete necessary paperwork and communication with the Service Desk Supervisor.
- Liaise with Technical Service Desk Manager in regards to all incoming Service Calls logged. Attend bookings and give feedback to Service Desk Supervisor.
- Attend follow up service visits: Document and monitor any outstanding issues and communicate with Service Desk Supervisor to organise completion within the schedule and to best meet customer expectations.
- Tracking & Reporting: Complete and present your paperwork to the Technical Service Desk Manager and keep information up-to-date and accurate.
- Out of hours cover: Normal working hours are as per contract, with the addition of an out of hours on call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3 weeks in normal circumstances

The company are also very big on training and development, with plenty of progression opportunities within the business should your career wish to take a different direction within the Audio Visual industry.

**Requirements**:

- At least 5 years' experience in a service engineering role and other experience in the Audio Visual and Technological industry
- Proactive approach and able to react quickly and calmly to customer demands
- Ability to work well independently and provide supervision of other members of the Service & Support team
- Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them.
- Attention to detail and methodical in record keeping with meticulous and proven organisational skills
- High level understanding of Crestron and AMX Programming. The ability to define a fault as hardware or software, and make changes to programs and write program code modules

**Salary**:

- £30,000 - £40,000 basic salary
- Excellent benefits
- Ongoing training and development
- Progression and promotions from within

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy.

If your experience matches please forward your CV immediately.

We thank all applicants who respond, but only those short listed will be contacted.

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