Estate Service Adviser

**Temporary 3 month Contract**

**_Are you a well organised and pro-active customer service professional looking for a new _**
**_and exciting challenge? Do you have experience in a personal assistant role with expertise _**
**_managing calendars, inboxes and general administration? Want to work proudly together _**
**_as one team to deliver an outstanding service for our leaseholders? _**

**About the role**
ELM Group is a leading residential estate management company, who manage an excess of
150 exclusive and beautifully landscaped developments across the UK. We are looking for a
professional and enthusiastic Estate Services Adviser to join our Team in Frimley, to provide
office-based support to two of our team of eight Area Managers.

**About you**
As part of the Customer Experience Team, you will be a real ambassador for our customers,
solution-focused, identifying challenges rather than problems and play a part in delivering
performance at its best, on a personal and collaborative basis. You will have strong decision
- making skills and be used to working under pressure and to very reactive and tight deadlines.

A proven track record with a reputation for being a positive role model and driving change
through people and processes with the ability to be flexible when the need arises. You will
work in an intuitive way with a high level of responsibility supporting the Area Managers, as
well as delivering a positive, prompt and accurate service to our leaseholders, our Estates
Services Team, our remote staff, contractors and each other.

Hours: Monday-Friday, 9:00am-5:00pm, 35 hours per week
- Hybrid working offered when the business allows. _

**Salary**: Circa £27,500 per annum

**General Responsibilities**
- Establish good relationships with Area Managers, Estate Managers and other estate-based

staff to promote the services of the Customer Experience Team and provide support and

solutions to day-to-day issues.
- General typing, filing, photocopying and all other reasonable office duties as required
- Work collaboratively with and support fellow team members as and when required
- Deal effectively with all telephone enquiries by either providing the solution or referring to

the relevant member of the team with an emphasis on monitoring and tracking to

resolution
- Manage diaries for your Area Managers, organising estate visits, budget meetings and

account meetings in accordance with required timescales
- Monitor your Area Managers’ mailboxes, assisting with responses, and occasionally take

minutes in meetings, whilst observing absolute confidentiality.
- If _P_y_l_o_e_u_a_ _s_a_e_r_ _e_c_ _l_i_i_n_c_t_k_e_ h_re_e_s_r_t_e_e_ _d_to_ i_ _n_re_ a_a_p_d_p_ t_ly_h_i_e_n_ _g_jo_ f_b_o_ _r_d_ t_e_h_s_i_c_s_r_ p_ip_o_t_s_io_it_n_io_. _n_T_,_h_ p_e_l_r_e_e_a_ _s_m_e_a_ s_y_e_ _n_b_d_e_ _y_a_o_d_u_d_r_it_ C_io_V_n_ a_a_n_l t_d_a_/_s_o_k_r_s_ a_ t_n_h_ _a_a_t_p_ a_p_r_l_e_ic_ _a_sp_ti_e_o_c_n_i_ _f_f_i_o_c _rm _
to this role, if you are shortlisted we will advise you of these at interview.