Ward Based Volunteer

7 months ago


Liverpool, United Kingdom Liverpool University Hospitals NHS Foundation Trust Full time

As a Ward Volunteer, your duties will be varied and extensive including: Help improve patient experience by providing a friendly welcome, emotional support, reassurance and companionship to patients and their families. Taking a pack of patient experience surveys to your ward area from the Volunteer Services Office for you to complete surveys with patients to collect data and feedback on the patients experience while they have been in hospital. Meeting and greeting patients and visitors to the Ward. Completing basic tasks and assisting patients within the Volunteer Role Boundaries.

Assisting patients to pack/unpack their belongings. Providing support, companionship and appropriate activities for patients with Dementia or Learning Disabilities Running errands for patients to purchase newspapers/magazines/snacks as required. Tidying the patients bed space (locker tops/tables) to ensure they are clean and tidy. Assisting in preparing patients for mealtimes (tidying space ready to receive meal and assisting patients with hand hygiene).

Reading to patients, playing games, completing jigsaws and puzzles Collecting and delivering miscellaneous items between departments: x-rays (Radiology Department), patient belongings (Bereavement Office). Providing refreshments to patients (checking first if patients are allowed fluids). Providing companionship and reassurance to patients who are waiting to be discharged from hospital. Collecting take home medications from the pharmacy to support patients discharge.

Tidying and restocking the information racks and notice boards with appropriate resources under the guidance of the Ward Manager. Acting as an alerter to escalate any concerns/issues to the Nursing Team


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