Volunteer - Ward Responder

6 months ago

Liverpool, United Kingdom Liverpool Heart & Chest Hospital NHS Foundation Trust Full time

Being a ward volunteer at LHCH you will be spending time with patients and friends/families of patients. You will can help with meal times, visiting patients and helping ward staff wherever needed.

Please note this role does not include anything medical.

Visiting/chatting/reading to patients who may not have visitors
To sit alongside and engage with patients at mealtimes by chatting and encouraging them to eat and drink, ensuring food and drink is within easy reach and accessible to the patient
Helping the hostess to serve meals and deliver snacks to patients
Refilling water jugs and keeping patient bed areas tidy
Offering and providing refreshments to patients/relatives
Helping prepare self-catering patients for washing - i.e. laying out their toiletries for them, assisting them when they are finished
Helping escort low risk patients who are mobile around ward i.e. walking with them to the bathroom

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

**Place**: Ward

Post Volunteer

**Responsible to**: Ward Manager/Nurse in Charge

All duties should be undertaken maintaining patient’s confidentiality at all times

Collecting medications from the pharmacy
Making purchases on behalf of patients from hospital shop
Assisting staff with making beds and taking linen to bags to the riser
Helping with linen deliveries and keeping cupboard to tidy standard
Taking medical equipment back to the library on instruction from staff
Ensuring the continued well-being and comfort of patients whilst they are awaiting transport and giving assistance to and from transport where necessary
Collecting/delivering messages or small items to and from departments - always following a request from a member of staff, ensuring items are placed in sealed carrier
Acting as a ‘buddy’ for new volunteers
Carrying bags of clothing/item to the identified ward
Carrying bags of dirty clothing from the identified ward to the relative
Check and Chat rounds (ward areas only) to identify patient need and offer support i.e. comfort, refreshments,
**Befriending**: spending time with patients who for example: Have few visitors; Are based in side rooms; Have cognitive impairments or suffering from delirium; Have post-operative restricted movement
Supporting patient’s during mealtime

Distribute and collate inpatient questionnaires. Assist patients completing the questionnaires
Distribute Listening & Learning cards to patients
Ensure that information racks and notice boards are kept tidy and replenish stock as/when necessary

Relaxation Volunteer

Optional training provided for those who want to support patients psychologically during their hospital stay.

Providing emotional support for relatives and patients where required
Providing support for patients that may feel isolated or lonely whilst in hospital
Support with encouraging patients to engage in activities on the ward i.e. relaxation rooms, playing games, watching television

Volunteers are required to observe hand gel and infection prevention practices at all times

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