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1st Line Support Engineer

4 months ago


Grays, United Kingdom Proactive Appointments Full time

**1st Line Support Engineer**

Our client, based in the Grays area have an exciting opportunity for a 1st line support engineer to join on a permanent basis. This role will cover over 200 users in their head office near Grays but will also require occasional site visits across the UK.You must have commercial experience as a Support Engineer and must have a valid UK driving license and your own vehicle.

**Primary responsibilities**:

- Answer helpdesk calls
- Help users with 1st line issues such as password resets / unlocking accounts
- Setup of hardware i.e. printers, mobile phones, desktops, laptops
- Work as part of projects to rollout technology solutions
- Creating tickets on Freshdesk and seeing through to resolution
- Remote support for Users - up to 220
- Onsite support for 1st line tasks

**Personal qualities**:

- Quick learner
- Confident and professional on phones and in person
- Good communications skills
- Work of own initiative
- Ability to work logically when faced with IT issues

**Technical skills**:

- Windows 10
- Office 365
- Azure (not essential)
- Basic networking / cabling
- Mobile setups
- General helpdesk skills (printing etc)

**1st Line Support Engineer**

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation