Sales Team Leader

7 months ago


Northwich, United Kingdom Headwater Full time

**We have a new and exciting opportunity at Headwater We are currently looking for a new Sales Team Leader to come and join our lively team based in Northwich.**

Headwater Holidays specialises in Self-guided active holidays in fabulous European destinations taking our customers off the beaten track to experience our wonderful walking or cycling holidays. We provide unparalleled expertise and local knowledge and our exceptional teams have been crafting award winning travel experiences for over 38 years.

We pride ourselves on inspiring and advising our customers ensuring we deliver a fantastic end to end service. In this role, you will lead our sales team by increasing customer and sales team engagement and retention. You will show a passion for travel and people management, inspiring the team to excel in their day-to-day roles and supporting in their future development.

We offer hybrid working, with 3 days per week in our Northwich based head office and then the flexibility to work remotely on other days. The core working hours are Monday to Friday 9-5.30 however the business may require ad-hoc weekend or late night shifts when necessary.

**What you will be doing**:

- Managing a remote sales team, potentially on different time zones
- Driving performance alongside the Customer Operations Manager
- Onboarding and training in person and remote
- Driving customer satisfaction scores for the sales department and responsible for responding to customers. Liaising with team members regarding feedback, praise and improvement areas.
- Identifying and facilitating ongoing sales training requirements, and implementing plans to meet objectives
- Assessing training needs during coaching sessions and acting upon this accordingly.
- Contact quality monitoring - listening to sales calls and coaching to gain commitment to change
- Ensuring holidays are booked within a reasonable timeframe and liaising with internal departments to facilitate a speedy confirmation from lead to completion
- Encouraging your team to maintain ongoing relationships with customers after the point of sale to ensure customer retention
- Leveraging great relationships skills to form seamless working relationship with the product, marketing and commercial teams.
- Introduce working practices for the business areas to support improved operational efficiencies including discount control, reduction of errors, resourcing, and shift patterns

**What we are looking for**:

- Strong sales background with experience and success in a previous supervisory or team leader KPI driven role
- Strong training and coaching skills and experience managing or training remote teams is essential
- Displays excellent commercial awareness and understanding of company business plans, objectives and strategy, including competitor awareness
- Can formulate, understand, and work towards a longer-term sales strategy to meet company plans.
- Is adept at leading and training sales teams to ensure standards are consistently high
- Used to setting, driving, and achieving stretch sales targets
- Has a strong positive character and is used to dealing with pressure
- Excellent communicator with the ability to collaborate and work cross function

**What we can offer**:

- Competitive salary
- Various employee discounts and offers
- Childcare vouchers & cycle to work scheme
- Contributory Pension scheme
- Career progression opportunities

**Our commitment to equity, di versity & inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results. Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions


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