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Receptionist

4 weeks ago

Eastbourne, United Kingdom The Sovereign Centre Full time

**Purpose of Job**
- Welcoming visitors and greeting visitors
- Perform variety of duties at the front desk
- Provide customer support by answering phones or customer enquiries

**Principal Duties**
- Build a good rapport and relationship with all our members and guests
- Deal with customer enquiries in a friendly and efficient manner
- To actively promote and sell the various memberships we have available
- Able to seek solutions and resolve problems, as and when they arise
- Answering the phone, directing calls as appropriate and dealing with all enquiries
- Maintaining a high standard of tidiness and order in the reception area
- When on duty to be responsible for ensuring all relevant information is recorded on the Legend Management System.
- To be responsible for the receipt of payments from users, issuing membership cards, correctly issuing refunds, and ensuring that all monies received are accurately accounted for.
- Responsible for all bookings within the leisure centre which include parties, aerobics classes, swimming lessons.
- To give potential customers tours of the centre before signing up
- To maintain stock levels of the shop and tidy the shop
- Responsible for cashing up their own tills and handling money, card payments

**Qualification Level**

Not required

**Experience Level**
- Previous experience in a similar role, ideally within a leisure centre environment recommended, but not required
- Experience of taking card and cash payments recommended, but not required

**Essential Skills**
- Professional manner in person and over the telephone
- Strong organisational and administrative skills and experience
- Experience of, and ability to address and resolve customer complaints
- Proficiency with IT systems including Microsoft Office
- Must be numerate with close attention to detail
- Exceptional communication and interpersonal skills
- Understanding and commitment to equality and inclusion principles
- Understanding of safeguarding and child protection principles
- Experience of using e-booking systems is desirable Personal attributes

**Personal Attributes**
- Strong customer focus
- Warm, friendly, welcoming
- Ability to work independently, taking own initiative to achieve results
- Flexible approach
- Growth mind-set
- Resilience
- Strong team player

**Job Type**: Zero hours contract

**Salary**: £4.81-£9.50 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- Gym membership
- On-site parking

Schedule:

- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Eastbourne: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Casual receptionist
Expected start date: 27/02/2023

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