Technical Support Assistant

3 weeks ago


London, United Kingdom Airivo Limited Full time

**Technical Support Assistant**

**Salary**: £25,000 pa

**Background**

Airivo are an established flexible office space provider of nearly 20 years that supplies offices to more than 140 business across 7 buildings and are looking to recruit a Technical Support Assistant that will be based predominantly in their Boston Manor office in West London.

**Duties**

Duties include (but are not limited to):

- Troubleshooting internal PC, printer and network issues with assistance from our PC support provider
- Troubleshooting Airivo clients’ network and telephony issues with assistance from our network and telephony support providers
- Producing 2D and 3D floorplans for use as marketing materials
- Resolving issues with the building’s technical systems such as access control and CCTV
- Handling and housekeeping of new users including requesting changes to SharePoint permissions
- Being involved in all major IT and Telecoms projects across the portfolio.
- Providing technical training for new starters
- Monitoring and internally communicating potential cyberthreats to the Airivo Team and providing awareness training
- Managing backups and recoveries for all systems
- Providing information relating to telecoms billing & procurement matters
- Provide backup support to Centre Teams by way of admin support or reception cover

**Competencies**
- A positive approach and good customer facing skills
- A good knowledge of Microsoft Office 365 including Outlook, Excel, Word, and Power Point
- A familiarity with IT networking (firewalls, switches and ethernet devices)
- Excellent written and verbal communication skills
- Good organisational skills with the ability to manage deadlines and prioritise tasks
- A flexible approach to working from other centrelocations as required

**Salary**: £25,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 1 year (preferred)

Work Location: One location

Application deadline: 31/03/2023
Expected start date: 06/02/2023



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