Senior IT

3 weeks ago


London, United Kingdom Amadeo Systems Ltd Full time

**We are Hiring a Senior IT & Technical Support Assistant**

**Amadeo is a developer and manufacturer of state-of-the-art access control solutions and a unique mechanical master keying system called FreeFlex for hotels, commercials, and residentials, with a solid commitment to excellence. As a company headquartered in Vienna, with over 35 years of experience in the market, we are present in eight countries and sell our products worldwide.**

We are looking for an experienced senior IT & Technical Support Specialist, preferably a graduate in software engineering or IT, to join our team in the UK. This role is pivotal in ensuring our customers have a seamless experience with all our products and solutions.

**Role Overview**:
Your primary responsibility will be to offer technical support across all of Amadeo's products and solutions. Being the first line of contact, you'll be instrumental in diagnosing problems, guiding users, and ensuring our reputation for excellent service is upheld.

You also will be responsible for Microsoft 365 administration, training and maintaining the Microsoft 365 platform, implementing, maintaining, and monitoring IT systems, and solving technical problems in computer systems, hardware, networks, and websites.

This role will suit professionals looking to develop their skills in a fast-moving global business.

**Requirements and skills**
- Deep knowledge of access control solutions and their technical aspects.
- Deep knowledge of IT infrastructure, encompassing networks, servers, LAN, and WLAN
- Deep knowledge of Microsoft 365 technologies with experience supporting an enterprise.
- A foundational degree (LAP/FS) or higher technical education, preferably in software engineering or IT
- Proficiency in providing technical support to non-technical users.
- Extensive knowledge of system security and procedures for protecting the organisation’s data from intrusion or corruption
- Advanced knowledge of hardware and software configuration
- Ability to prioritise tasks and create work schedules with mínimal supervision
- Excellent troubleshooting, creative and technical problem-solving skills
- Stellar customer service orientation and a genuine drive to ensure client satisfaction
- Handy skills and manual dexterity
- Happy to travel nationally and abroad when required
- A valid full UK driving license

**Responsibilities**
- Provide technical software and hardware support, navigating through phone consultations, remote assistance, and direct on-site engagements.
- Occasionally be the face of AMADEO at client locations, overseeing on-site installations
- Document and report any new technical issues faced by users
- Stay updated with the latest features and functionalities of AMADEO products and solutions
- Coordinate with the product development team to communicate any software issues or updates required.
- Assist in creating technical guides, FAQs, and support documents for end-users.
- Ensuring the operational health of the Microsoft 365 environment, including security, availability, maintenance, performance, interoperability and reliability
- Support and resolve specific user deployment issues.
- Maintain strong working knowledge of the current Microsoft 365 tools and understand the Microsoft roadmap and its impact on our business.
- Training end-users on hardware functionality and software programs.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Maintaining databases and ensuring system security.
- Be available to provide after-hours and weekend coverage as needed

**Commencement of employment**: 1st Sep 2023 or Later

**Job Title**: Senior IT Specialist, reporting to the CEO at UK

**Place of work**: Hybrid-remote, UK

**Hours of work**: Full-time

**Salary**: DOE pay, depending on skills and experience

**How to Apply**
- Application deadline: 30/08/2023.
- Applications without a cover letter will not be reviewed.
- You must be eligible to work in the UK and, therefore, do not need to obtain an employment visa.

**Salary**: £40,000.00-£60,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 3 years (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 50% (required)

Work Location: Hybrid remote in London

Application deadline: 30/08/2023
Reference ID: A/UK/2023/05/UK/TS
Expected start date: 01/09/2023



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