Administrator

1 month ago


Glasgow, United Kingdom Annfield Medical Centre Full time

We provide comprehensive NHS primary care services to our patients. We are a small practice with long term staff including doctors, a practice manager, administrators and practice nurse.

The latest GP Patient survey satisfaction rates Annfield Medical Centre number 6 in Glasgow with 91.9% positive patient experiences.

**Administrator - Annfield Medical Centre**

Job Title: Administrator

Reports to: Practice Manager

Hours: Part time

**Job Type**: Avaliable as temporary contract or long term.

**Salary**: Depending on experience.

**JOB SUMMARY**:
Ø Be first point of contact for patients accessing the practice for clinical care, information or support

Ø Facilitate patients accessing the practice for clinical care

Ø Support Doctors and Nurses in providing clinical care

**KEY RESPONSIBILITIES**:
Ø Ensure visitors and telephone callers are greeted professionally

Ø Ensure telephone calls are managed appropriately

Ø Manage the flow of patients arriving at the reception desk for appointments, prescriptions or enquiries

Ø Ensure clinical staff receive medical records

Ø Ensure repeat prescriptions are generated accurately and efficiently

**KEY TASKS**:
**Reception duties**:
Ø Reception of patients for surgeries and clinics

Ø Make appointments

Ø Answer telephone. Ensure that the telephone system is operational at the start of each day and that the system is diverted to NHS24 at 6.00pm

Ø Take home visit requests and pass to GP

Ø Manage the flow of patients at the desk and in the waiting room

Ø Deal with patient enquiries efficiently and courteously

Ø Pull and file medical records

Ø Order hospital transport and arrange ambulances

Ø Liaise with secondary care providers

Ø Open practice mail

Ø Scan practice mail and results on to Docman system for attention of clinical staff

Ø Post outgoing mail

Ø Process prescriptions requests

Ø Support and assist GPs, Practice Nurse and visiting Health Professionals as required, including acting as chaperone

Ø Daily preparation of clinical rooms

Ø Ensure clinical rooms are stocked with forms and equipment to enable surgeries to proceed without interruption

Ø Ensure premises are kept clean in between visits from the cleaning staff

Ø Maintain security measures, ensure all clinical rooms are locked when not in use

Ø Liaison with attached staff including District Nurses, Health Visitors, Midwives, Counsellors, Podiatrists, Dieticians

Ø Support and encourage other members of the Practice team

Ø Maintain Health and Safety of staff, patients and visitors

Ø Receive specimens from patients, ensure correct labelling and recording following practice Health and Safety policy

Ø Advise patients of private charges for medical reports

**Administration duties**:
Ø File patient records and correspondence electronically

Ø File paper documents when appropriate

Ø Register new patients and complete the registration process

Ø Maintain patient records, both paper and electronic, access patient information

Ø Deal with incoming and outgoing electronic and paper patient medical records

Ø Scan documents onto medical system

Ø Send letters to patients

Ø Photocopy notes and other information

Ø Update registration details on notes and computer e.g. change of address

Ø Record and inform others about death of a patient

Ø Send recall letters

**Job Types**: Full-time, Part-time, Permanent, Zero hours contract
Part-time hours: 15 per week

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Loyalty bonus

**Education**:

- A-Level or equivalent (preferred)

Work Location: In person

Expected start date: 21/08/2023


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