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Breakfast Waiter/waitress

3 months ago


St Albans, United Kingdom TAPESTRY BY HILTON HOTEL, ST ALBANS Full time

**Breakfast Waiter/Waitress (HILTON)**
The Samuel Ryder, St Albans
Tapestry Collection by Hilton

**JOB OVERVIEW**

The hotel has recently undergone a full refurbishment and rebrand to meet the exacting requirements set by Hilton for their first, flagship Tapestry within the UK.

You must also be a confident individual that is motivated to take ownership of a new concept and brand with the ability to work week days and weekends.

Comprising luxury boutique style guestrooms, a fantastic new cocktail bar and a highly curated, select F&B offering, the Samuel Ryder aims to deliver a luxury lifestyle experience designed for the sophisticated traveler.
- **Does this unique and prestigious opportunity inspire you to work at Hilton’s newly introduced UK boutique brand? **_

As F&B assistant you will be responsible for ensuring our a la Carte breakfast menu is rolled out to the exacting standards of the Tapestry by Hilton. You will work with the F&B team to deliver an excellent Guest and Member experience.

**Key Job Responsibilities**
- Have full knowledge of the food and drink offering in the restaurant/bar with strong focus on delivering exceptional breakfast service and experience for our guests
- Warmly meet and greet guests upon arrival / Confirm guests reservations
- Assist with other areas of the business such as the Samuel Ryder bar & lounge
- Liaise with all team members to ensure swift and efficient communication and service
- Constantly work on initiatives that drive customer service and enhance breakfast experience
- Maintain the reception hosting area, ensuring guest areas are clean and tidy and every guest is welcomed in the most friendly manner
- Demonstrate a thorough understanding of all menu items provided and identifying opportunities for up-selling and promoting when appropriate
- Ensure team members work together and communicate to provide a continuously high standard of service to our guests
- Ensure all relevant feedback from guests is dealt with in an efficient manner and informed to the F&B Manager
- Able to work in all areas of Food and Beverage including Bar, Breakfast, Lounge and Room Service
- Take and deliver customer orders, consistently demonstrating high levels of customer service in any other areas of F&B if needed
- Prepare set ups for tables and/or rooms
- Manage guest queries in a timely and efficient manner
- Ensure Basic Food Hygiene is always adhered to
- Ensure cleanliness of work areas at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Comply with local licensing laws and strictly follow hotel procedures on opening/closing times
- Assist any other departments wherever necessary and maintain good working relationships with all team members

**What will you get in return?**
- Salary: £Competitive (based on experience)
- Fantastic city centre location
- First Tapestry Collection by Hilton in the UK
- Opportunity for progression within the organisation

**Job Types**: Full-time, Contract (Part-time available)

**Benefits**:

- On-site parking (Free)

**Experience**:

- F&B Experience

Work remotely:

- No (non-negotiable)

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.50-£12.00 per hour

Expected hours: 25 - 35 per week

**Benefits**:

- Employee discount
- Free parking
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Loyalty bonus
- Performance bonus

Ability to commute/relocate:

- St Albans, AL1 1HG: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 20/05/2024
Reference ID: F&B_Assistant_002