Haemoglobinopathy Screening Adminstrator

An exciting opportunity has arisen to join the Brent Sickle Cell & Thalassaemia Service

The Brent Sickle Cell and Thalassaemia Centre provides specialist community services to children and adults with sickle cell disease and thalassaemia. It was the first centre of its kind to be set up in the United Kingdom, over 40 years ago. The service provides specialist nursing care, antenatal and newborn screening for patients and clients from the boroughs of Brent and Harrow and linked services.

We are seeking a warm, passionate administrator with an eye for detail to support the antenatal and newborn screening pathways as well as provide administrative support for the wider team. Training and supervision will be provided to ensure the knowledge and skills to meet the demands of the role.

To provide comprehensive administrative services to support all functions of the haemoglobinopathies team in delivering an effective, timely of management of newborn and antenatal screening pathways and appointment booking to support patients and carers through the service.

The post holder will be required to undertake a range of tasks, including effective appointment booking, accurate data input on the relevant clinical system and local databases, processing of referrals and antenatal and newborn screening results, uploading and processing of clinical information and involvement in service improvement projects on an ad hoc basis. The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

**We run major acute services at**:
**Northwick Park Hospital**: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK

**St Mark’s Hospital**: an internationally renowned specialist centre for bowel disease

**Ealing Hospital**: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice

**Central Middlesex Hospital**: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To receive notifications of, process, distribute and support clinicians to manage newborn and antenatal screening results from the Central Middlesex Hospital Screening Laboratory

To communicate with a wide range of people, including patients, carers, GPs, health visitors, clinicians, work colleagues and other professionals on a range of matters daily. This communication could be verbal, written, or electronic.

To provide an efficient appointment booking service to patients/carers with appropriate recording of information on the acute (CERNER) and community (SystmOne) clinical systems as per operational procedures.

Liaison with clinical teams and managers for referrals requiring clinical triage and taking appropriate action as directed upon receipt of the triage decision.

To ensure that all telephone enquiries are handled politely and sympathetically in a professional manner, ensuring that all messages are passed on to the appropriate person in a timely and accurate way.

To deal with incoming calls, communicating information to patients, relatives, clinicians and the general public in a calm professional manner consistent with Trust policies and procedures, whilst presenting a positive image of the service.

To follow the trust standard process when booking appointments for patients, ensuring that the patient is offered an appointment with an appropriate clinician.

To send screening result letters, haemoglobinopathy cards/ leaflets and other correspondence to patients, primary care practitioners and referrers as necessary.

To resolve and action all returned mail and screening result letters in a timely manner.

To escalate patient complaints to the line manager if the patients’ issues cannot be resolved.

To manage challenging conversations with patients when informing them of necessary appointment cancellations

To review incoming referrals for data completeness and to provide feedback to referrers where data is incomplete, or the referral is inappropriate and does not meet service criteria.

To book appointments once referral has been efficiently and effectively through triage process. To register patients’ demographic details and record referral information accurately on the Trust’s clinical syste