See more Collapse

Apprenticeship Support

2 months ago

Sunderland, United Kingdom University of Sunderland Full time

Responsible for providing administrative support to Apprenticeship provision within
Enterprise and Innovation. This is a varied role and will support a wide range of
activities and projects.

**Key Responsibilities**
**and Accountabilities**:
**Overview Of The Role**

The Apprenticeship programme forms a significant part of the University commercial
portfolio. This post will be part of the Commercial Training Services team within the
Enterprise and Innovation Directorate and will play a supporting role in the
administration of this portfolio.

role successfully the post holder will be required to work under their own initiative and
will have a range of different projects so multi-tasking is essential. Due to the
commercial nature of all Apprenticeship programmes, maintaining a high level of
customer service and attention to detail is non-negotiable.

across the institution to enhance operational processes and integration. Develop
strong relationships with both internal and external stakeholders to ensure excellent
levels of service delivery.

to be prepared to work to tight deadlines, respond to enquiries and queries quickly
and professionally and maintaining service delivery KPIs across all projects.

**Responsibilities/key duties**
- Develop effective working relationships with internal and external stakeholders
- Provide administrative support across all Apprenticeship provision, which

includes but not exclusive to:

- Booking rooms
- Organising catering,
- Sending out student joining instructions, preparing welcome packs,
- Confirming student attendance,
- Setting up products on the online shop,
- Uploading documents to the virtual learning environment
- Support members of the team with preparing induction information to

new cohorts. Attend sessions to ensure they run smoothly ensuring
academic teams and delegates are ready to start e.g., room set up,
student concerns/queries, anecdotal feedback
- Gather feedback from delegates and ensure all data is captured and
detailed in report format
- o Supporting degree apprenticeship provision where necessary- Ensuring a positive client and delegate experience at all times
- Collation of materials for academic programme approval;
- Support the maintenance and quality of SITs data;
- Support the implementation of customer service objectives across the
- Apprenticeship portfolio- Support the team to ensure compliance with approved processes for admissions,
- registration, periodic review and assessment- To support the promotion of, and recruitment to, the training course portfolio

across a range of channels including telephone, web and social media including
an analysis of source promotion;
- Support with meetings in the form of pre meeting co-ordination (booking meeting

rooms, arranging refreshments / hospitality, circulation of minutes, agendas,
assembling and circulating papers)
- To support the team in the organisation of events and conferences relating to the

Apprenticeship portfolio of projects and programmes.
- To cover for colleagues who are out of the office responding to phone calls and
- To undertake any other administrative duties and responsibilities for

Apprenticeships appropriate to the level of responsibility, as determined by the
Apprenticeship Compliance Co-ordinator.

**Special**
**Circumstances**:
The role holder is required to have a flexible approach to working arrangements,
specifically the ability to travel and attend project sessions as and when appropriate.

University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria
**Essential**

**Qualifications and Professional Memberships**:

- NVQ Level 2 business administration or equivalent experience.- English Language and Maths at GCSE Level (grade C or above) or equivalent.

**Knowledge and Experience**:

- Good communication and interpersonal skills.- Proven IT skills within Microsoft Office packages
- Attention to detail
- Experience of working in a customer focussed role.
- An understanding of the value and challenges of delivering consistently high
- quality service to a wide variety of customers.- Demonstrable record of good organisational skills.
- Demonstrable record of working as part of a team or independently.
- Ability to handle sensitive information with appropriate discretion.

**Desirable**

**Qualifications and Professional Memberships**:

- Experience of producing high quality written reports and other forms of written

outputs

**Knowledge and Experience**:

- Experience of developing and changing processes to achieve and maintain high
- standards of customer service.- Experience of dealing with a variety of people in different situations
- Can use initiative and problem solving skills liaising with stakeholders as
- appropriate- Experience of developing and maintaining computerised and manual office
- systems including databases.- Experience and understanding of IT and Telecommunication systems.
- Good negotiation skills and ability to r

We have other current jobs related to this field that you can find below

  • Warehouse Apprentice

    1 week ago

    Sunderland, United Kingdom EDA Apprenticeship plus Full time

    **Full Job Advertisement** **Title: Warehouse Apprenticeship** **Location: Enterprise Park, Sunderland SR5 2TF** **Hours**:8-5pm Monday to Friday **Salary 11,500 - 22,750 per year** **Summary of the Apprenticeship Role** As a Warehouse Apprentice, you will be working in all aspects of the Warehouse from stock control, good in /out and customer order....

  • Warehouse Apprentice

    2 weeks ago

    Sunderland, United Kingdom EDA Apprenticeship plus Full time

    **Full Job Advertisement** **Title: Warehouse Apprenticeship** **Location: Sunderland SR5** **Hours**:8-5pm Monday to Friday **Salary 10,400 - 19,950 per year** **Company Description**: **Park Electrical - (Electrical Wholesaler** ) This busy and growing Electrical Branch is looking for a enthusiastic apprentice to join their team in Worksop **What is...

  • IT Apprenticeship

    1 week ago

    Sunderland, United Kingdom Baltic Apprenticeships Full time

    Calling all aspiring IT Support Technicians! **Regen Group**, based in **Sunderland**, are looking for a passionate **IT Support Technician Apprentice** to join their growing team. Regen Group deliver social housing solutions across the North East of England. Throughout your apprenticeship you will be working with first-line support enquiries, working with...

  • Production Quality Technical Support Apprenticeship

    2 months ago

    Sunderland, United Kingdom Nissan Full time

    **Production Quality Technical Support overview** Here at Nissan, the quality of our vehicles is paramount to our success. Our Quality Technical Support Apprenticeship offers you the chance to develop expertise and your career in this crucial function. Our Quality Technical Support apprenticeship gives you the opportunity to develop and grow both your...

  • Production Quality Technical Support Apprenticeship

    3 weeks ago

    Sunderland, United Kingdom Nissan Full time

    **Production Quality Technical Support overview** Here at Nissan, the quality of our vehicles is paramount to our success. Our Quality Technical Support Apprenticeship offers you the chance to develop expertise and your career in this crucial function. Our Quality Technical Support apprenticeship gives you the opportunity to develop and grow both your...

  • IT Apprenticeship

    5 days ago

    Sunderland, United Kingdom Baltic Apprenticeships Full time

    Are you ready to kickstart an exciting IT career with an apprenticeship like no other? Regen Group, a leading social housing solutions provider in Sunderland, is on the lookout for a passionate IT Support Technician Apprentice to join their thriving team. Imagine yourself gaining invaluable hands-on experience in a supportive and growth-oriented...

  • Apprenticeship

    3 weeks ago

    Sunderland, United Kingdom Travis Perkins plc group Full time

    Benchmarx Kitchens and Joinery have an opportunity for you to join our family as a **Showroom** **Apprentice**. Previous industry knowledge is not essential for this role, all we look for is an individual who is customer focused and the passion to take ownership of your own success. As a Showroom Apprentice, you’ll be at the heart of the business playing...

  • IT Apprenticeship

    1 week ago

    Sunderland, United Kingdom Baltic Apprenticeships Full time

    Are you ready to embark on an exhilarating journey as an IT Apprentice? Look no further because St Aidan's Catholic Academy is seeking its next tech superstar to join their dynamic and rapidly growing team! Blast off your IT career with hands-on industry experience and an unwavering support network. At St Aidan's, they’re not just dedicated to developing...

  • Apprenticeship

    5 days ago

    Sunderland, Sunderland, United Kingdom Travis Perkins plc group Full time

    Benchmarx Kitchens and Joinery have an opportunity for you to join our family as a ShowroomApprentice. Previous industry knowledge is not essential for this role, all we look for is an individual who is customer focused and the passion to take ownership of your own success.As a Showroom Apprentice, you'll be at the heart of the business playing a vital role...

  • Ict Support Apprenticeship

    3 weeks ago

    Sunderland, United Kingdom Remit Training Full time

    **Salary: £15,000 per annum**: - **Location: Sunderland, SR3**: - **Working Hours: Monday to Friday (37.5hours)**: - **Qualification: Level 3 Information Communication Technician** **Roles and Responsibilities**: - Troubleshooting IT-related issues for our comprehensive range of products - Assisting with project implementation and installations - Setup...

  • Apprenticeship Epa Assistant

    2 weeks ago

    Sunderland, United Kingdom University of Sunderland Full time

    The post holder will work with colleagues from across the department and at an institutional level to enhance End Point Assessment (EPA) processes in support of apprenticeship and EPAO requirements. **Key Responsibilities** **and Accountabilities**: **Overview Of The Role** The Commercial Training Services Team forms a significant part of the...

  • Business Administration Apprenticeship

    2 weeks ago

    Sunderland, United Kingdom Gateway Full time

    **APPRENTICESHIP OPPORTUNITY WITHIN A SUNDERLAND LAW PRACTICE** - An opportunity for a person with ambitions of a career in law to develop within an established Law Practice. Fantastic opportunity to learn and earn at the same time! General duties include making and receiving telephone calls, preparing precise attendance notes, and filing, etc. **Future...

  • Kaizen Innovation Apprenticeship

    2 months ago

    Sunderland, United Kingdom Nissan Full time

    **Kaizen Apprenticeship** Kaizen is a Japanese word that translated into English means "continuous improvement". At Nissan, Kaizen refers to refining business processes to raise quality standards, cut costs, and reduce wasted time. Working within the Kaizen department, you will support key shop floor improvement activities. On this apprenticeship you'll...

  • Kaizen Innovation Apprenticeship

    3 weeks ago

    Sunderland, United Kingdom Nissan Full time

    **Kaizen Apprenticeship** Kaizen is a Japanese word that translated into English means "continuous improvement". At Nissan, Kaizen refers to refining business processes to raise quality standards, cut costs, and reduce wasted time. Working within the Kaizen department, you will support key shop floor improvement activities. On this apprenticeship you'll...

  • Business Administration Apprenticeship

    7 days ago

    Sunderland, United Kingdom LMP Group Full time

    **Business Administration Apprenticeship - **Superior Recruitment Group** **About the employer**: Superior Recruitment Group stands as a premier international recruitment services provider, catering to diverse industries by delivering exceptional solutions in contract, permanent, and executive staffing across a multitude of sectors. Headquartered in...

  • Facilities Management Apprenticeship

    2 months ago

    Sunderland, United Kingdom EDF Limited Full time

    **A rewarding career that will deliver change. Together, we can help Britain achieve net zero.** Join our Facilities Management Apprenticeship and you can make an immediate impact, powering the nation today whilst helping to build a sustainable energy future for tomorrow. **“One of the main reasons I applied for the apprenticeship was because I wanted to...

  • Work Based Learning

    3 weeks ago

    Sunderland, United Kingdom University of Sunderland Full time

    Responsible for providing contract and administrative support to ESF Work Based Learning provision within Enterprise and Innovation. **Key Responsibilities** **and Accountabilities**: **Overview Of The Role** Work Based Learning (WBL) forms a significant part of the University commercial portfolio and includes the development of CPD short courses in...

  • Pharmacy Assistant Apprenticeship

    2 months ago

    Sunderland, United Kingdom Skills4Pharmacy Full time

    Opportunity information Salary £158.4 per week Duration 15 months Advert closing date 25/09/2023 Description An independent, community pharmacy with a friendly, experienced team. We pride ourselves on excellent customer service and helping those in our community. The individual will have an exceptional team, that will guide and support them during their...

  • Data Science Degree Apprenticeship

    3 weeks ago

    Sunderland, United Kingdom Nissan Full time

    **Nissan Sunderland Data Science Degree Apprenticeship** Data Science is a broad and fast-moving field spanning maths and statistics, software engineering and communications. As a Data Science Apprentice at Nissan Sunderland, you will join a Digital Innovation team within business functions including Engineering, Supply Chain Management or Quality...

  • Data Science Degree Apprenticeship

    2 weeks ago

    Sunderland, United Kingdom Nissan Full time

    **Nissan Sunderland Data Analyst Degree Apprenticeship** Data Science is a broad and fast-moving field spanning maths and statistics, software engineering and communications. As a Data Analyst Apprentice at Nissan Sunderland, you will join a Digital Innovation team within business functions including Engineering, Supply Chain Management or Quality...