Apprenticeship Support

2 months ago

Sunderland, United Kingdom University of Sunderland Full time

Responsible for providing administrative support to Apprenticeship provision within
Enterprise and Innovation. This is a varied role and will support a wide range of
activities and projects.

**Key Responsibilities**
**and Accountabilities**:
**Overview Of The Role**

The Apprenticeship programme forms a significant part of the University commercial
portfolio. This post will be part of the Commercial Training Services team within the
Enterprise and Innovation Directorate and will play a supporting role in the
administration of this portfolio.

role successfully the post holder will be required to work under their own initiative and
will have a range of different projects so multi-tasking is essential. Due to the
commercial nature of all Apprenticeship programmes, maintaining a high level of
customer service and attention to detail is non-negotiable.

across the institution to enhance operational processes and integration. Develop
strong relationships with both internal and external stakeholders to ensure excellent
levels of service delivery.

to be prepared to work to tight deadlines, respond to enquiries and queries quickly
and professionally and maintaining service delivery KPIs across all projects.

**Responsibilities/key duties**
- Develop effective working relationships with internal and external stakeholders
- Provide administrative support across all Apprenticeship provision, which

includes but not exclusive to:

- Booking rooms
- Organising catering,
- Sending out student joining instructions, preparing welcome packs,
- Confirming student attendance,
- Setting up products on the online shop,
- Uploading documents to the virtual learning environment
- Support members of the team with preparing induction information to

new cohorts. Attend sessions to ensure they run smoothly ensuring
academic teams and delegates are ready to start e.g., room set up,
student concerns/queries, anecdotal feedback
- Gather feedback from delegates and ensure all data is captured and
detailed in report format
- o Supporting degree apprenticeship provision where necessary- Ensuring a positive client and delegate experience at all times
- Collation of materials for academic programme approval;
- Support the maintenance and quality of SITs data;
- Support the implementation of customer service objectives across the
- Apprenticeship portfolio- Support the team to ensure compliance with approved processes for admissions,
- registration, periodic review and assessment- To support the promotion of, and recruitment to, the training course portfolio

across a range of channels including telephone, web and social media including
an analysis of source promotion;
- Support with meetings in the form of pre meeting co-ordination (booking meeting

rooms, arranging refreshments / hospitality, circulation of minutes, agendas,
assembling and circulating papers)
- To support the team in the organisation of events and conferences relating to the

Apprenticeship portfolio of projects and programmes.
- To cover for colleagues who are out of the office responding to phone calls and
- To undertake any other administrative duties and responsibilities for

Apprenticeships appropriate to the level of responsibility, as determined by the
Apprenticeship Compliance Co-ordinator.

**Special**
**Circumstances**:
The role holder is required to have a flexible approach to working arrangements,
specifically the ability to travel and attend project sessions as and when appropriate.

University of Sunderland
**Role Profile**
Part 2

**Part 2A: Essential and Desirable Criteria
**Essential**

**Qualifications and Professional Memberships**:

- NVQ Level 2 business administration or equivalent experience.- English Language and Maths at GCSE Level (grade C or above) or equivalent.

**Knowledge and Experience**:

- Good communication and interpersonal skills.- Proven IT skills within Microsoft Office packages
- Attention to detail
- Experience of working in a customer focussed role.
- An understanding of the value and challenges of delivering consistently high
- quality service to a wide variety of customers.- Demonstrable record of good organisational skills.
- Demonstrable record of working as part of a team or independently.
- Ability to handle sensitive information with appropriate discretion.

**Desirable**

**Qualifications and Professional Memberships**:

- Experience of producing high quality written reports and other forms of written

outputs

**Knowledge and Experience**:

- Experience of developing and changing processes to achieve and maintain high
- standards of customer service.- Experience of dealing with a variety of people in different situations
- Can use initiative and problem solving skills liaising with stakeholders as
- appropriate- Experience of developing and maintaining computerised and manual office
- systems including databases.- Experience and understanding of IT and Telecommunication systems.
- Good negotiation skills and ability to r

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