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Administrator

2 months ago

Bournemouth, United Kingdom The Panton Practice Full time

**ADMINISTRATOR/ RECEPTIONIST 37.5 hours per week JOB TITLE**: ADMINISTRATOR/ RECEPTIONIST PAY RANGE: Salary: £10.71 per hour LOCATION: The Panton Practice two sites ACCOUNTABLE TO: The Practice Manager KEY RELATIONSHIPS: The post holder will be expected to develop and foster good working relationships and effective communication with Partners, Clinical staff and NHS Managers, external and NHS Organisations. HOURS OF WORK: This is a full-time post of 37.5 hours per week. The post holder maybe required to work flexibly to meet the needs of the service. JOB PURPOSE: The post holder will be responsible for providing a comprehensive administrative support to the Practice.

The role is dynamic and evolving, therefore the Job Description of the Practice Administrator / Receptionist will be expected to change and evolve over time and may not be restricted to those areas already detailed herein. Job Overview: This role is dynamic and multifaceted, involving administrative support for clinical staff and the management of patient inquiries in various formats face to face, telephone, and through clinical systems. It demands an individual who can maintain composure during busy periods, possesses excellent communication skills, IT proficiency, multitasking abilities, and confidence in both independent and collaborative work within a supportive and flexible team environment. Key Responsibilities: Admin Duties: Assisting with patient registrations, workflow management, coding of hospital and professional correspondence, and other related tasks.

**Reception Duties**: Managing patient appointments, facilitating e-Consultations, and assigning workloads to the appropriate clinician. Telephone Duties: Handling phone inquiries and queries in accordance with established protocols. Problem Solving: Addressing issues and queries from patients, doctors, nurses, community staff, and other relevant agencies. Records Management: Organising and retrieving medical records, letters, and test results.

**Computer Usage**: Updating patient information on the computer system. Premises Management: Ensuring the practice premises are ready for the day (opening and closing duties), maintaining tidiness in waiting areas and consulting rooms, and replenishing stationery supplies. Additional Responsibilities: Administrative and Professional Duties: Actively participating in practice team responsibilities and maintaining accurate records when requested. Meeting Participation: Attending practice meetings and training sessions as needed.

**Confidentiality**: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information, practice staff, and business-related data. Health and Safety: Contributing to the promotion and maintenance of health, safety, and security in line with the practice's Health and Safety Policy.

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