Support Services Administrator

6 days ago


Grantham, United Kingdom Woodland Trust Full time

**ABOUT US**

The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
**THE ROLE**

The Support Services team at The Woodland Trust play a unique role in delivering an outstanding customer experience and maintaining a high standard of data administration.

The administrator, based mainly in Grantham will help provide service provision to our supporters, the general public and our internal staff members. This customer service role involves helping to manage supporter queries and requests through a variety of communication methods, dealing with orders, donations and fulfilment generated by our Supporters and the public.
**THE CANDIDATE**

As the Supporter Service Administrator, you’ll have an exceptional telephone manner and be able to deal sensitively with customers. Comfortable with the Microsoft packages you’ll possess excellent written and verbal communications. Working with data entry you will have a keen eye for attention to detail and be highly organised.
**WHAT TO EXPECT BY JOINING A TEAM AND MAKING A DIFFERENCE**

There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.
**OUR COMMITMENT TO DIVERSITY & INCLUSION**
At the Woodland Trust, we believe everyone deserves to have their lives enriched by trees and woods.

We are open to discussion of any adjustments or flexible working arrangements you may need to achieve your full potential at any stage of the process, and if you are successful in gaining a position with us, during employment.



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