Pension Research Executive

6 months ago

Rochester, United Kingdom Harbour Rock Capital Full time

Are you looking for your next step in a challenging and rewarding career? Do you have strong attention to detail with a can-do attitude? If so, we’d love to hear from you.

We are looking for a Pension Research Executive to join our friendly team based in Medway City Estate. There’s free on-site parking available and we take a hybrid approach to working with a minimum of 3 days in the office (initial training is office-based for 6 months). We offer fantastic benefits, value our staff, understand the importance of recognising a job well done and offer great progression opportunities.

The starting salary is in the range of £21,255 - £26,250 DOE, plus an annual bonus scheme and supported CII exam progression. In order to reach the higher end of this bracket, previous pension administration experience would be required.

This role is ideal for someone looking to take an early step into a financial services career, or for someone with more experience who is looking for career progression.

This role requires the undertaking and completion of the FA2 and CF1 Financial Administration exam as a requirement of employment.

**A typical day**
- 37.5 hours per week (Monday to Friday)
- 6 month probationary period and training will be completed in the office.
- Hybrid approach with a blend of office and working from home available after successful completion of probationary period. Minimum of 3 days a week in the office.

**Responsibilities may include**:

- Analysing policy information to extract key details and produce a summary for our advisers.
- Contacting pension providers to clarify discrepancies in transfer packs, or to chase missing information.
- Complete cost and performance analysis for adviser use.
- Send letters to clients with a summary of their plans.
- Accurate data entry onto our internal system.

As well as a competitive salary, you’ll receive the following benefits:

- Annual bonus scheme
- 25 days holiday on top of public holidays - plus an extra one on your birthday
- Long service holiday Structured career progression and qualification plan
- Support for study and costs of Chartered Insurance Institute exams
- Free mortgage and protection advice with Censeo Financial
- Tastecard membership
- Company pension with the same excellent discounts we negotiate for our clients
- Life assurance
- Critical illness cover
- Income protection
- Private medical insurance
- Private dental cover (contributory)
- Free eye test
- Quarterly Consumer Champion and Values Achievement awards
- Birthday vouchers
- Friends and family discount on our services

We also have regular social events (including Summer and Christmas parties) organized by our internal Partyrock staff committee.

**Qualities we look for**

Harbour Rock Capital has a forward thinking, flexible and friendly working environment and would be perfectly suited to someone who has/is:

- GCSEs all achieved grade C or above (equivalent to score 4 or above in new marking)
- Passionate about helping people.
- A team player who can work within a team or independently.
- Driven - can work to realistic targets, motivated to meet business goals and enthusiastic about their own progression.
- Organised - able to prioritise work based on importance and urgency, and manage own workload.
- Strong attention to detail - takes a pride in the quality and accuracy of their work to ensure good client outcomes.
- Strong communicator with clients, colleagues and pension providers.
- A desire to complete financial services qualifications (or having already completed CII or equivalent exams.)

Harbour Rock Capital supports over 12,500 clients and is entrusted to look after over £600M of cherished savings, so there is always plenty to do.

Founded in 2017, we help clients get the best out of their pensions, both now and in the future. Whether that be through accessing pension benefits, reducing charges, or improving their performance, we’re focused on delivering specialist financial advice along with a great level of service.

In a fast-paced industry that is rapidly evolving, we are at the forefront of providing a proposition that hasn’t been easily available to the everyday person until now. We need to keep providing great customer service as we grow, and as the environment and technology around us changes. We can’t do that by standing still.

Based, in Rochester, Kent, we employ over 150 likeminded people that strive to do an exceptional job for our clients. In turn we create a positive nurturing environment in which they can thrive - from entry level roles with training, development, and career progression available through to highly qualified experienced industry professionals.

To enable us to deliver the best possible service to our clients and create a positive working environment, as a company we abide by these core values:

- Raising the bar - We continuously improve
- Offering clarity - We make things clear and simple
- Putting people first
- We always

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