Senior Marketing and Communications Executive

1 month ago


Milton Keynes, United Kingdom Rapport Guest Services Full time

Job Introduction
**We are excited to be recruiting for Senior Marketing and Communications Executive for our client in Milton Keynes.** The overall purpose of the role is to help bring to life our shared commitment: - ‘_Creating exceptional experience for tenants, stakeholders and the local community_.

Our Client is a large customer-focused bank who prides themselves on serving their customers through digital channels, alongside a network of branches and Corporate Business Centres.

The role is 40 hours per week, Monday to Friday.

Main Responsibilities
- Develop close working relations with all key stakeholders, tenants, and partners to produce annual communications plans
- To manage a multi-faceted approach to the planning and management, to strengthen the link between public visitors, in-building occupants and employees
- Assist the marketing team to ensure all campaigns are executed to the highest standards and excellent communications are maintained with all stakeholders and associates
- Implement all tactical communication activities, offering guidance, support and expertise to ensure communications are well executed.
- Develop compelling communications campaigns that will attract new audiences and C&E opportunities,
- 2-3 years’ experience in a similar role.
- Experience in creating a destination brand.
- Good understanding of the events market.
- Strong influencing skills.
- Tactical and strategic planning plus delivery skills and experiences of a similar nature.
- A self-starter. Excited about food, service and people and has their finger on the pulse of what is current and trending.
- Able to build partnership relationships quickly with colleagues and clients.
- Able to drive change with effective project and stakeholder management skills.
- Excellent written and verbal communication skills.
- Proactive, pragmatic, and commercial approach.

About The Company
**Why Rapport?**

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work

**About the Company**

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019



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