Parts Supervisor
5 months ago
**About us**:
Hedin Automotive London in the UK operates across 4 sites in South London at Brooklands, Croydon, West Bromley and Dartford. It is 100% privately owned by Hedin Group who are the second biggest privately owned Motor Dealer in the world operating 260 car dealerships, 46 brands across 13 countries with approximately 8300 employees.
**Position**:
We now have an exciting opportunity for a **Parts Supervisor **to join our Parts team on site at our Mercedes-Benz of Dartford dealership, on a permanent basis for 45 hours per week. The working pattern for this role is, Monday to Saturday with some weekends being required on a rota basis.
This role you will be supervising the parts operation and ensuring the smooth running of the department. Promoting the highest levels of customer satisfaction and ensuring all standards are met.
**About you**:
You will be a highly organised individual and will ideally have experience of working within a similar fast paced role within the automotive industry.
Excellent communication and customer service skills are essential. You will be passionate about all things related to Parts and the automotive industry as whole, be able to deliver great customer service and provide key information on all of our products and available services.
**About the role (Overview)**:
- Reporting to the Aftersales Manager and forming part of the Aftersales Management Structure.
- Preparing and keeping under tight control department reports including stock control (negative, non-stock, parts status), parts procurement and special order parts.
- Managing the completion of perpetual stock checks and full department stock checks.
- Responsible for the parts performance of the site and for delivery of the business plan including controlling cost management for the department.
- Managing, coaching and motivating employees to foster team development including the completion of regular staff 1-2-1’s and appraisals to review the level of target achievement.
- All staff are to be motivated, targeted and focused on goals including specific training requirements set out by the ASM.
- In conjunction with the ASM, determine HR requirements for the parts business and assist in the recruitment of new team members.
- Ensure that all customer complaints are dealt with professionally and are escalated as appropriate to ensure a speedy resolution
**Benefits**:
- 23 days holiday pa, rising to 25 after 2 complete years’ service
- Company pension scheme
- In service Life Assurance
- Access to an Employee Assistance Programme and Mental Health First Aiders
- Friends and family discounts for Service and Repairs
- Access to online benefits platform offering cycle to work, schemes shopping discounts and more
- Long Service Awards
- Career development and progression both in the UK and abroad.
- Hedin Automotive London Ltd are an equal opportunities employer. We are committed to a working environment that is inclusive and free from discrimination, we also provide our people with opportunities to develop their career as well join any of our internal working groups used to enhance and shape our future._
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