Head of Reception

**Receptionist**

Kenmore Club, Aberfldy is a Resort located in Perthshire. We are a dynamic team that is looking for an experienced, friendly, and enthusiastic Head of Reception to join our team.

**Responsibilities**:
As Head of Reception you will lead a team of receptionists and night auditors who provide a Reception service to our Owners, Members and Guests staying at the resort and ensure that the “Stay Vacationed” service culture is followed at all levels.

Reporting to the Resort Manager, the main job duties are:

- To manage the Reception Team on a daily basis in line with the company standards of service excellence.
- To manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded.
- To recruit, train and develop the Reception team
- To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests.
- To organize the Reception shifts and work planning.
- To manage the Reception budget in terms of expenses and revenue.
- Present a welcoming impression to guests by all reception staff both on the telephone and in person.
- Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division.
- To ensure that any concerns raised by owners, members and guests staying at the resort is communicated to the relevant division and followed up on to ensure clients satisfaction.
- To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates.
- Other duties assigned.

**Salary**: £26,748.00 per year

**Benefits**:

- Company pension

Schedule:

- Weekend availability

**Experience**:

- Similar role: 3 years (preferred)

Work Location: In person